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ITIL® 4 Foundation Bridge Training Course

Convert From ITIL® V3 Certification To The New ITIL® 4 Qualification

Introduction

Our two-day ITIL® 4 Foundation Bridge training course is ideal if you already hold the ITIL® V3 Foundation certification and looking to convert to the ITIL® 4 Foundation qualification. It covers the full course material but at a faster pace, if you already know the Service Management Lifecycle and underpinning process structure. It will transition you from ITIL® V3 or even ITIL® V2 straight to the latest release ITIL® 4.

The ITIL® 4 Foundation Bridge training course is not intended for those new to the ITIL® framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full three-day ITIL® 4 Foundation training course.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£795Excl. VAT

Course Outline

The ITIL® 4 Foundation Bridge training course in London will cover the following ITIL® management areas:

Please Note: If the topic is new to ITIL®, Purple Griffon will cover the topic completely and where the topic has changed from the previous version of ITIL®, then we will concentrate on the differences between the previous versions (ITIL® V2011, ITIL® V2 and ITIL® V3) and the new version ITIL® 4.

1. Understand the key concepts of service management

1.1 Recall the definition of:

• Service
• Utility
• Warranty
• Customer
• User
• Service management
• Sponsor

    1.2 Describe the key concepts of creating value with:

    • Cost
    • Value
    • Organisation
    • Outcome
    • Output
    • Risk
    • Utility
    • Warranty

      1.3 Describe the key concepts of service relationships:

      • Service offering
      • Service relationship management
      • Service provision
      • Service consumption

        2. Understand how the ITIL® guiding principles can help an organisation adopt and adapt service management

        2.1 Describe the nature, use and interaction of the guiding principles

        2.2 Explain the use of the guiding principles

        • Focus on value
        • Start where you are
        • Progress iteratively with feedback
        • Collaborate and promote visibility
        • Think and work holistically
        • Keep it simple and practical
        • Optimize and automate

          3. Understand the four dimensions of service management

          3.1 Describe the four dimensions of service management:

          • Organisations and people
          • Information and technology
          • Partners and suppliers
          • Value streams and processes

            4. Understand the purpose and components of the ITIL® service value system

            4.1 Describe the ITIL® service value system

            5. Understand the activities of the service value chain, and how they interconnect

            5.1 Describe the interconnected nature of the service value chain and how this supports value streams

            5.2 Describe the inputs, outputs and purpose of each value chain activity:

            • Plan
            • Improve
            • Engage
            • Design & transition
            • Obtain/build
            • Deliver & support

              6. Know the purpose and key terms of 15 ITIL® practices

              6.1 Recall the purpose of the following ITIL® practices:

              • Information security management
              • Relationship management
              • Supplier management
              • IT asset management
              • Monitoring and event management
              • Release management
              • Service configuration management
              • Deployment management
              • Continual improvement
              • Change control
              • Incident management
              • Problem management
              • Service request management
              • Service desk
              • Service level management

                6.2 Recall definitions of the following ITIL® terms:

                • Availability
                • IT asset
                • Event
                • Configuration item
                • Change
                • Incident
                • Problem
                • Known error

                  7. Understand 7 ITIL® practices

                  7.1 Explain the following ITIL® practices in detail, including how they fit within the service value chain:

                  • Continual improvement, including the continual improvement model
                  • Change control
                  • Incident management
                  • Problem management
                  • Service request management
                  • Service desk
                  • Service level management

                    Description

                    The ITIL® 4 Foundation Bridge training course is aimed at those with previous knowledge of ITIL® and wish to bring themselves up to speed with the very latest thinking.

                    About the Course

                    Our ITIL® 4 Foundation Bridge training course will give you the very latest concepts and terminology used in Service Management worldwide.

                    Who Should Attend

                    The ITIL® 4 Foundation Bridge training course is suitable for professionals who hold the ITIL® V3 Foundation qualification and looking to move towards the ITIL® 4 Foundation certification.

                    Materials Provided

                    Purple Griffon will provide you with full ITIL® 4 Foundation Bridge materials including:

                    • Pre-reading
                    • A Full ITIL® 4 Foundation Bridge Course Manual
                    • The Official TSO ITIL® 4 Handbook
                    • Exercises
                    • Mock Exam Questions

                    Organisational Benefits

                    The organisational benefits of this ITIL® 4 Foundation Bridge course include:

                    • A complete refresh of best practice guidance for IT Service Management
                    • Continuity from previous versions of ITIL®

                    Individual Benefits

                    The individual benefits of this ITIL® 4 Foundation Bridge course include:

                    • You will have the very latest ITIL® framework knowledge.
                    • You will be able to apply ITIL® to any scenario
                    • You will become more marketable as a Service Management professional

                    Prerequisites

                    Our ITIL® 4 Foundation Bridge training course is aimed at those who already hold at least an ITIL® V3 Foundation certificate. It's not intended for those new to the ITIL® framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full three-day ITIL® 4 Foundation training course.

                    Prereading

                    Purple Griffon will send you joining instructions and precourse information prior to your ITIL® 4 training course.

                    Exam Overview

                    Sadly, there is no shortened ITIL® 4 Foundation Bridge examination as there was from ITIL® V2 to ITIL® V3 conversion, you will have to take the full 1-hour ITIL® 4 Foundation exam.

                    In order for us to consolidate the ITIL® 4 Foundation Bridge training course into only 2 days, the exam is taken online after the training course and is administered by our Examination Institute (PeopleCert).

                    Please Note: If you would like this training course delivered on-site at your organisation, then paper-based exams can be requested.

                    The information for the ITIL® 4 Foundation examination is below:

                    • 1-hour duration
                    • 40 multiple-choice questions
                    • The pass mark for the ITIL® 4 exam is 65%

                    The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS Limited.

                    The live examination is taken at a time and place of your choosing after the training course. Once you are ready to take the online exam, then please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam - you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however, we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.

                    Exam Type

                    Proctored Exam

                    Professional Development Units - PDUs

                    There are no official professional qualification credits attached to the ITIL® 4 Foundation Bridge qualification.

                    Qualifications

                    ITIL® 4 Foundation​ Certificate In IT Service Management (ITSM)

                    Conclusion

                    Our ITIL® 4 Foundation Bridge training course is an excellent starter if you want to develop a career in IT Service Management.

                    ITIL® 4 Foundation Bridge Course Dates

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                    Course Date
                    19May
                    20May
                    Course

                    ITIL® 4 Foundation Bridge

                    Location
                    Virtual Classroom
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