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Our 2-day ITIL 4 Foundation Bridge training course is ideal if you already hold the ITIL V3 Foundation certification and looking to convert to the ITIL 4 Foundation qualification. It covers the full course material but at a faster pace, if you already know the Service Management Lifecycle and underpinning process structure. It will transition you from ITIL V3 or even ITIL V2 straight to the latest release ITIL 4.
The ITIL 4 Foundation Bridge course is not intended for those new to the ITIL framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full 3-day ITIL® 4 Foundation training course.
The ITIL 4 Foundation Bridge training course in London will cover the following ITIL management areas:
Please Note: If the topic is new to ITIL, Purple Griffon will cover the topic completely and where the topic has changed from the previous version of ITIL, then we will concentrate on the differences between the previous versions (ITIL V2011, ITIL V2 and ITIL V3) and the new version ITIL 4.
1. Understand the key concepts of service management
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with:
1.3 Describe the key concepts of service relationships:
2. Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
2.1 Describe the nature, use and interaction of the guiding principles
2.2 Explain the use of the guiding principles
3. Understand the four dimensions of service management
3.1 Describe the four dimensions of service management:
4. Understand the purpose and components of the ITIL service value system
4.1 Describe the ITIL service value system
5. Understand the activities of the service value chain, and how they interconnect
5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the inputs, outputs and purpose of each value chain activity:
6. Know the purpose and key terms of 15 ITIL practices
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7. Understand 7 ITIL practices
7.1 Explain the following ITIL practices in detail, including how they fit within the service value chain:
The ITIL 4 Foundation Bridge course in London is aimed at those with previous knowledge of ITIL and wish to bring themselves up to speed with the very latest thinking.
The ITIL 4 Foundation Bridge training in London will give you the very latest concepts and terminology used in Service Management worldwide.
The ITIL 4 Foundation Bridge training course in the UK is suitable for:
Professional who hold the ITIL V3 Foundation qualification and looking to move towards the ITIL 4 Foundation certification.
Purple Griffon will provide you with full ITIL 4 Foundation Bridge materials including:
The organisational benefits of this ITIL 4 Foundation Bridge course include:
The individual benefits of this ITIL 4 Foundation Bridge course include:
The ITIL 4 Bridge training course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It's not intended for those new to the ITIL framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full 3-day ITIL® 4 Foundation training course.
Purple Griffon will send you joining instructions and precourse information prior to the ITIL 4 courses at our London training venue.
Sadly, there is no shortened ITIL 4 Foundation Bridge examination as there was from ITIL V2 to ITIL V3 conversion, you will have to take the full 1 hour ITIL 4 Foundation exam.
In order for us to consolidate the ITIL 4 Foundation Bridge training course into only 2 days, the exam is taken online after the training course and is administered by our Examination Institute (PeopleCert).
Please Note: If you would like this training course delivered on-site at your organisation, then paper based exams can be requested.
The information for the ITIL 4 Foundation examination is below:
The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS Limited.
The live examination is taken at a time and place of your choosing after the training course. Once you are ready to take the online exam, then please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam - you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
In addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
There are no official professional qualification credits attached to the ITIL 4 Foundation Bridge qualification.
The ITIL 4 qualification scheme includes the following training courses:
ITIL® 4 Foundation
ITIL® 4 Specialist Create, Deliver & Support - CDS
ITIL® 4 Specialist Drive Stakeholder Value - DSV
ITIL® 4 Specialist High Velocity IT - HVIT
ITIL® 4 Strategist Direct, Plan & Improve - DPI
ITIL® 4 Leader Digital & IT Strategy - DITS
ITIL® 4 Managing Professional Transition Module - MPT
ITIL® 4 Managing Professional - MP
ITIL® 4 Strategic Leader - SL
Did you know that recertification from ITIL V3 Foundation to ITIL V4 Foundation gives professionals:
Latest guidance on ITIL and IT Service Management
The ability to continue the learning and certification journey when the scheme changes
The knowledge needed to begin changing the way they and their teams work
This ITIL 4 training course in the UK is an excellent starter if you want to develop a career in ITSM.
Read our blog article 'ITIL 4 - What’s Happening, What’s New And What We Know…' for the latest information.