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ITIL® 4 Foundation Bridge Training Course

Convert From ITIL® V3 Certification To The New ITIL® 4 Qualification

Overview

Our two-day ITIL® 4 Foundation Bridge training course is ideal if you already hold the ITIL® V3 Foundation certification and looking to convert to the ITIL® 4 Foundation qualification. It covers the full course material but at a faster pace, if you already know the Service Management Lifecycle and underpinning process structure. It will transition you from ITIL® V3 or even ITIL® V2 straight to the latest release ITIL® 4.

The ITIL® 4 Foundation Bridge training course is not intended for those new to the ITIL® framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full three-day ITIL® 4 Foundation training course.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£795Excl. VAT

Course Syllabus

The ITIL® 4 Foundation Bridge training course in London will cover the following ITIL® management areas:

Please Note: If the topic is new to ITIL®, Purple Griffon will cover the topic completely and where the topic has changed from the previous version of ITIL®, then we will concentrate on the differences between the previous versions (ITIL® V2011, ITIL® V2 and ITIL® V3) and the new version ITIL® 4.

1. Understand the key concepts of service management

1.1 Recall the definition of:

• Service
• Utility
• Warranty
• Customer
• User
• Service management
• Sponsor

    1.2 Describe the key concepts of creating value with:

    • Cost
    • Value
    • Organisation
    • Outcome
    • Output
    • Risk
    • Utility
    • Warranty

      1.3 Describe the key concepts of service relationships:

      • Service offering
      • Service relationship management
      • Service provision
      • Service consumption

        2. Understand how the ITIL® guiding principles can help an organisation adopt and adapt service management

        2.1 Describe the nature, use and interaction of the guiding principles

        2.2 Explain the use of the guiding principles

        • Focus on value
        • Start where you are
        • Progress iteratively with feedback
        • Collaborate and promote visibility
        • Think and work holistically
        • Keep it simple and practical
        • Optimize and automate

          3. Understand the four dimensions of service management

          3.1 Describe the four dimensions of service management:

          • Organisations and people
          • Information and technology
          • Partners and suppliers
          • Value streams and processes

            4. Understand the purpose and components of the ITIL® service value system

            4.1 Describe the ITIL® service value system

            5. Understand the activities of the service value chain, and how they interconnect

            5.1 Describe the interconnected nature of the service value chain and how this supports value streams

            5.2 Describe the inputs, outputs and purpose of each value chain activity:

            • Plan
            • Improve
            • Engage
            • Design & transition
            • Obtain/build
            • Deliver & support

              6. Know the purpose and key terms of 15 ITIL® practices

              6.1 Recall the purpose of the following ITIL® practices:

              • Information security management
              • Relationship management
              • Supplier management
              • IT asset management
              • Monitoring and event management
              • Release management
              • Service configuration management
              • Deployment management
              • Continual improvement
              • Change control
              • Incident management
              • Problem management
              • Service request management
              • Service desk
              • Service level management

                6.2 Recall definitions of the following ITIL® terms:

                • Availability
                • IT asset
                • Event
                • Configuration item
                • Change
                • Incident
                • Problem
                • Known error

                  7. Understand 7 ITIL® practices

                  7.1 Explain the following ITIL® practices in detail, including how they fit within the service value chain:

                  • Continual improvement, including the continual improvement model
                  • Change control
                  • Incident management
                  • Problem management
                  • Service request management
                  • Service desk
                  • Service level management

                    Learning Outcomes

                    The ITIL® 4 Foundation Bridge training course is aimed at those with previous knowledge of ITIL® and wish to bring themselves up to speed with the very latest thinking.

                    Who Should Attend

                    The ITIL® 4 Foundation Bridge training course is suitable for professionals who hold the ITIL® V3 Foundation qualification and looking to move towards the ITIL® 4 Foundation certification.

                    What's Included

                    Purple Griffon will provide you with full ITIL® 4 Foundation Bridge materials including:

                    • Pre-reading
                    • A Full ITIL® 4 Foundation Bridge Course Manual
                    • ITIL® 4 Official Core Guidance (eBook Format)
                    • Exercises
                    • Mock Exam Questions

                    Entry-Level Requirements

                    Our ITIL® 4 Foundation Bridge training course is aimed at those who already hold at least an ITIL® V3 Foundation certificate. It's not intended for those new to the ITIL® framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full three-day ITIL® 4 Foundation training course.

                    Recommended Reading

                    Purple Griffon will send you joining instructions and precourse information prior to your ITIL® 4 training course.

                    Exam Information

                    Sadly, there is no shortened ITIL® 4 Foundation Bridge examination as there was from ITIL® V2 to ITIL® V3 conversion, you will have to take the full 1-hour ITIL® 4 Foundation exam.

                    In order for us to consolidate the ITIL® 4 Foundation Bridge training course into only 2 days, the exam is taken online after the training course and is administered by our Examination Institute (PeopleCert).

                    Please Note: If you would like this training course delivered on-site at your organisation, then paper-based exams can be requested.

                    The information for the ITIL® 4 Foundation examination is below:

                    • 1-hour duration
                    • 40 multiple-choice questions
                    • The pass mark for the ITIL® 4 exam is 65%

                    The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS Limited.

                    The live examination is taken at a time and place of your choosing after the training course. Once you are ready to take the online exam, then please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam - you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however, we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.

                    Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                    Your Identification Document (ID):

                    On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

                    • Be current and valid – ID containing dates that have expired are not allowed.
                    • Be an original, not a photocopy.
                    • Include a recognizable photo of you.
                    • Match the information you gave when you booked your online exam.
                    • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
                    • Contain your Birthdate/Year.
                    • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

                    Please Note: Electronic IDs will not be accepted.

                    Exam Type

                    Proctored Exam

                    Qualifications

                    ITIL® 4 Foundation​ Certificate In IT Service Management (ITSM)

                    Additional Information

                    Our ITIL® 4 Foundation Bridge training course is an excellent starter if you want to develop a career in IT Service Management.

                    Frequently Asked Questions

                    Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

                    Our ITIL® 4 Foundation Bridge training course is delivered over two days.

                    Our two-day ITIL® 4 Foundation Bridge training course is usually delivered from 09:00 to 17:00 (UK Time).

                    Yes, ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

                    ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

                    The ITIL® 4 Foundation proctored examination without formal training is £329 + VAT.

                    If you are attending our two-day ITIL® 4 Foundation Bridge virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Foundation exam. You will also be provided with ITIL® 4 Foundation sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

                    Sure! Our ITIL® 4 Foundation Exam Only bundle costs £329 + VAT and includes the official proctored examination and core guidance in eBook format. Our ITIL® 4 Foundation Exam Only bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

                    The ITIL® 4 Foundation proctored examination is taken over one-hour and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Foundation exam is now easier than ever.

                    No, there is no expiry date on the ITIL® 4 Foundation certification and it is valid for life, however newer versions of ITIL® may be released in the future.

                    The ITIL® 4 Foundation proctored examination is a closed book examination with no notes.

                    The ITIL® 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.

                    Our two-day ITIL® 4 Foundation Bridge training course is aimed at those with previous knowledge of ITIL® and wish to bring themselves up to speed with the very latest thinking. It's suitable for professionals who hold the ITIL® V3 Foundation qualification and looking to move towards the ITIL® 4 Foundation certification.

                    Our ITIL® 4 Foundation Bridge training course is aimed at those who already hold at least an ITIL® V3 Foundation certificate. It's not intended for those new to the ITIL® framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full three-day ITIL® 4 Foundation training course.

                    Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                    If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

                    The ITIL® 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

                    The cost to re-sit your ITIL® 4 Foundation exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

                    ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

                    ITIL® 4 Specialist Create, Deliver & Support (CDS) is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

                    IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

                    ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

                    ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

                    ITIL® 4 Foundation Bridge Course Dates

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