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+44 (0)1539 736 828Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will cover all of the five ITIL® 4 practices below:
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will cover the following topics:
1. Incident Management (INM) Practice:
1.1. The key concepts of the practice.
1.2. The processes of the practice.
1.3. The roles and competences of the practice.
1.4. How information and technology support and enable the practice.
1.5. The role of partners and suppliers in the practice.
1.6. How the ITIL® capability model can be used to develop the practice.
1.7. The recommendations for the practice success.
2. Service Desk (SD) Practice:
2.1. The key concepts of the practice.
2.2. The processes of the practice.
2.3. The roles and competences of the practice.
2.4. How information and technology support and enable the practice.
2.5. Τhe role of partners and suppliers in the practice.
2.6. Ηow the ITIL capability model can be used to develop the practice.
2.7. The recommendations for the practice success.
3. Service Request Management (SRM) Practice:
3.1. The key concepts of the practice.
3.2. The processes of the practice.
3.3. The roles and competences of the practice.
3.4. How information and technology support and enable the practice.
3.5. The role of partners and suppliers in the practice.
3.6. How the ITIL® capability model can be used to develop the practice
3.7. The recommendations for the practice success
4. Monitoring & Event Management (MEM) Practice:
4.1. The key concepts of the practice.
4.2. The processes of the practice.
4.3. The roles and competences of the practice.
4.4. How information and technology support and enable the practice.
4.5. The role of partners and suppliers in the practice.
4.6. How the ITIL® capability model can be used to develop the practice.
4.7. The recommendations for practice success.
5. Problem Management (PRM) Practice:
5.1. The key concepts of the practice.
5.2. The processes of the practice.
5.3. The roles and competences of the practice.
5.4. How information and technology support and enable the practice.
5.5. The role of partners and suppliers in the practice.
5.6. How the ITIL® capability model can be used to develop the practice.
5.7. The recommendations for the practice success.
6. Monitor, Support, & Fulfil (MSF)
6.1. Understand the processes and value streams of the Monitor, Support, & Fulfil practices.
6.2. How information and technology support and enable the practices.
6.3. Recommendations for the Monitor, Support, & Fulfil practices success.
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course includes the following materials:
The following are the prerequisites for our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course:
It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.
ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) Examination:
The ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) examination will comprise of:
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
To achieve the ITIL® 4 Practice Manager designation, you will need to have completed five individual practices plus the ITIL® 4 Specialist: Create, Deliver & Support (CDS) module, or you will need to have completed the three-day bundled or combined module plus the ITIL® 4 Specialist: Create, Deliver & Support (CDS) module.
A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective. There are 34 ITIL® management practices in total, representing some of the most practical resources of the framework.
The individual practices will be offered through one-day training courses or bundled and combined in three-day training courses with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios.
The practices will also be enriched with additional guidance on the capability model based on the ITIL® 4 maturity model.
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course is structured and aligned around the ITIL® Framework.
The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Incident Management practice, ITIL® 4 Service Desk practice, ITIL® 4 Service Request Management practice, ITIL® 4 Monitoring and Event Management practice, ITIL® 4 Problem Management practice publications.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
INFORMATION
Now only £13951395 + VAT
Now only £13951395 + VAT
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager
