Our Service Desk Institute (SDI®) training courses will teach you how to become an effective service desk analyst or manager.
SDI® - Service Desk Analyst (SDA)
In this training course, you will learn the roles and responsibilities of a service desk analyst, effective communication, process management, how Service Level Agreements (SLA's) benefit the organisation, and many more skills.
SDI® - Service Desk Manager (SDM)
In this training course, you will learn how to function effectively as a service desk & support manager. Effective communication and teamwork are essential as a service desk manager, whether it is gathering information or negotiating from home or in the workplace. Management and leadership skills are essential for motivating your team as well as planning and coordinating.