IT Service Management Masterclasses
IT Service Management (ITSM) manages, delivers, and implements IT services to meet a business's needs. ITSM improves the synchronization between different departments within an organisation. Using IT Service management improves productivity and efficiency, which in turn improves revenue.
Properly managing assets within an organisation save expenditure by not over-purchasing or purchasing the wrong product or software. Managing assets also can save businesses from fines and liability by keeping up-to-date with software licenses.
Creating the right culture within an organisation back be challenging. Departments clashing or individuals blaming others passing the fault when errors occur. ITSM can help create the correct culture in your organisation. IT service management can improve your company's key performance indicators (KPI's), KPI's can indicate what members of staff require training, assistance, promotion, or dismissal.