IT Service Management Masterclasses
Different IT Service Management perspectives:
- IT Service Management (ITSM) manages, delivers, and implements IT services to meet a business's needs. ITSM improves the synchronization between different departments within an organisation. Using IT Service management improves productivity and efficiency, which in turn improves service quality and revenue.
- Properly managing key assets within an organisation can save costs by not over-purchasing or purchasing the wrong product or software. Managing assets also can save businesses from fines and liability by keeping up-to-date with software licenses.
- Creating the right culture within an organisation can also be challenging. Departments clashing or individuals blaming others passing the fault when errors occur. ITSM can help create the correct culture in your organisation. IT service management can also improve your organisation's key performance indicators (KPI's), KPI's can also indicate which members of staff require training.