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In this Masterclass, we will be looking at the Design Coordination process in detail and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage and coordinate service design.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.
During the day, we will take a look at:
Design Coordination as a separate process is relatively new to Service Management, but it is vitally important because it is only through well-coordinated actions that a service provider can hope to create comprehensive and appropriate designs that will support the achievement of the required business outcomes. In this highly intensive one day Masterclass we will be going back to basics to understand where Design Coordination fits within the service lifecycle and within your organisation and what is practically achievable given various levels of organisational and Service Management maturity.
With the increased complexity of IT services it is paramount that they are designed with business needs and outcomes in mind. It is therefore essential to have a fit for purpose, optimised and repeatable Design Coordination process that is both flexible and yields the appropriate level of quality to meet current and future business needs. With this in mind we have designed this one day Masterclass to cover the complete A to Z of Design Coordination. We are sure that investing your time and energy in this single day will inspire you to become a true master of Design Coordination.
Course manual and hand-outs provided
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Design Coordination process area.
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