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The Service Integration And Management (SIAM®) Foundation course and exam is accredited by the BCS (British Computer Society). Purple Griffon and their trainers are accredited by BCS to deliver this training via its public scheduled training or as on-site courses.
Service Integration And Management (SIAM®) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. The Service Integration And Management (SIAM®) Foundation exam will test your knowledge and understanding of the terminology and the core principles. The SIAM® Certification covers themes such as the potential benefits as well as the challenges and risks of implementing Service Integration And Management.
Attending this course will help you decide on the particular SIAM model that is best for your organisation.
You should be able to demonstrate knowledge of the fundamental concepts of Service Integration and have an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisation' agreed objective for service delivery.
This Service Integration And Management (SIAM®) Foundation training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM® ecosystem. You will also learn how Service Integration And Management delivers business value and is able to contribute to the implementation and use of SIAM® in an organisation.
This Service Integration And Management (SIAM®) Foundation training course will introduce Service Integration and Management including its history, business drivers, roles, challenges and the processes that support SIAM® models.
The SIAM® Foundation Certification is aimed at professionals all over the world who have an interest in the practices of Service Integration And Management or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration And Management models.
The following roles could be interested in this module:
The SIAM Foundation course materials comprise of:
Organisational benefits of adopting SIAM include:
Individual benefits of attending a SIAM Foundation training course include:
There are no specific pre-requisites for entry to the examination; however it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL or VeriSM..
You will be send the following publications in PDF format before the training course:
The Service Integration And Management (SIAM®) Foundation course and examination are accredited by BCS.
The exam details are:
There are no Professional Qualification Credits associated with the SIAM® Foundation training course.
A follow-on course is available. The SIAM® Professional Certificate
The SIAM Professional Certificate is a 3 day course aimed at those who have undertaken the SIAM Foundation course, or those who are working on a day-to-day basis in an existing SIAM Ecosystem.
This Service Integration And Management (SIAM®) Foundation training course will build consensus and clarity around key principles and practices of SIAM which is necessary since the application of SIAM® is always varied across different organisations.