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SIAM™ Foundation Training Course

Introduces You To Service Integration And Management (SIAM™)

Overview

Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our three-day SIAM™ Foundation training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

Our SIAM™ Foundation training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM™ eco-system. You will also learn how Service Integration And Management deliver business value and is able to contribute to the implementation and use of SIAM™ in an organisation.

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  • Must be a UK resident
  • Must be 18+ years old
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Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Syllabus

You will be able to demonstrate knowledge of the fundamental concepts of SIAM™ and have an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisation' agreed objective for service delivery.

• Introduction To Service Integration And Management
• Service Integration And Management Implementation Roadmap
• Service Integration And Management Roles And Responsibilities
• Service Integration And Management Practices
• Processes To Support Service Integration And Management
• Service Integration And Management Challenges And Risks
• Service Integration And Management And Other Practices

Learning Outcomes

By the end of our SIAM™ Foundation training course, you will be able to:

• Understand the main concepts and processes of SIAM™ that are used in organisations
• Establish a SIAM™ ecosystem in order to better organise the organisation's resources
• Provide better support during a SIAM™ implementation by understanding the main considerations for the most important processes
• Reduce risks associated with Integrated Services and the SIAM™ ecosystem
• Connect different practices with SIAMSIAM™ to boost and improve the organisation’s service provision
• Integrate services by using different structures based on SIAM™ practices and methodology
• Recognise the key stages of SIAM™ implementation in order to better plan its roll-out
• Determine SIAM™ roles and responsibilities in processes and the organisation
• Better select the most appropriate SIAM practices in line with the organisation’s environment and maturity

Who Should Attend

Our SIAM™ Foundation training course is aimed at professionals all over the world who have an interest in the practices of Service Integration And Management or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. The following roles could be interested in our SIAM™ Foundation training course:

• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Offers (CTOs)
• Service Managers
• Service Provider Portfolio Strategists/Leads
• Process Managers
• Project Managers
• Change Managers
• Service Level Managers
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organisational Change Practitioners

What's Included

You will be provided with the following materials on our SIAM™ Foundation training course:

• Course Slide-Set
• Exercises
• Handouts
• Pre-Reading
• Mock Exam Questions
• SIAM™ Foundation Examination

Entry-Level Requirements

There are no entry-level requirements to the SIAM™ Foundation examination, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.

Recommended Reading

You will be sent the following publications in PDF format before the training course:

• SIAM™ Foundation Body Of Knowledge
• SIAM™ Foundation Process Guides

Exam Information

EXIN SIAM™ Foundation Examination:

• 60 Minute 'Closed Book'
• 40 Multiple-Choice Questions
• The Pass Mark Is 26/40 (65%)

Exam Type

Classroom Exam

Qualifications

EXIN SIAM™ Foundation Certificate

What's Next

Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM® roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

Additional Information

Our SIAM™ Foundation training course will build consensus and clarity around key principles and practices of SIAM™ which is necessary since the application of SIAM™ is always varied across different organisations.

Frequently Asked Questions

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

If you're like most companies these days, you're going through a digital transformation, and you're using multiple suppliers to provide IT-related services. Is there a way to leverage those suppliers and create a single business-facing IT organisation? Service Integration And Management (SIAM™) is being adopted by organisations everywhere to help simplify Supplier Management and is a mechanism to enhance the alignment of IT priorities with business objectives. SIAM™introduces the concept of a Service Integrator, a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

It's a hot topic in IT Service Management World right now. SIAM™ stands for Service Integration And Management. SIAM™ is a management methodology used to manage multiple service providers and integrate them seamlessly to provide a single business-facing IT organisation. SIAM™ is NOT a process. It's a service capability and a set of practices in a model and approach that builds on and complements every part of the ITIL® practices.

SIAM™ should be considered by any organisation with multiple internal and external service providers who want to control them via a single integration layer. It may also be helpful to organisations wishing to offer their services as a Service Integrator, for example, a lead supplier or managed service provider (MSP).

SIAM™ suggests that there are four model options for the Service Integrator layer, being: Internal, External, Hybrid and Lead Service Provider. Our SIAM™ Foundation certification training course looks at the advantages and disadvantages of the different models and how they could be deployed.

It depends on a number of factors. Each organisation needs to consider SIAM™ on a case by case basis.

Not necessarily, there may be long term savings but may require an initial investment in establishing the most appropriate SIAM™ model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

As more and more organisations outsource services or move to cloud service provision then managing service providers becomes increasingly more difficult. This trend has led to an increased demand for people who have knowledge of SIAM™.

It most certainly does. Our SIAM™ Foundation training course describes the contribution of the following frameworks and standards to a SIAM® ecosystem: IT Service Management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT and Lean. It is highly integrated with the ITIL® Framework and other processes including: Service Portfolio Management, Monitoring & Measuring, Event Management, Incident Management, Problem Management, Change & Release Management, Configuration Management, Service Level Management, Supplier Management, Contract Management, Business Relationship Management, Financial Management, Information Security Management, Continual Service Improvement, Knowledge Management, Toolset & Information Management, Project Management and Audit & Control.

The SIAM™ Foundation certificate is not a prerequisite for attending the higher level SIAM™ Professional certification training course, but it is highly recommended for those that have little or no experience of SIAM™.

Our SIAM™ Foundation training course is delivered over three days.

Our three-day SIAM™ Foundation training course is usually delivered from 09:00 to 17:00 (UK Time).

If you are attending our three-day SIAM™ Foundation virtual training course, our expert tutors have years of experience in Service Integration And Management and will teach you everything you need to know to pass the SIAM™ Foundation exam. You will also be provided with a SIAM™ Foundation sample papers for you to work through before your proctored exam.

The SIAM™ Foundation proctored examination is taken over sixty minutes and comprises of forty multiple-choice questions. In order to get your SIAM™ Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your SIAM™ Foundation exam is now easier than ever.

The SIAM™ Foundation proctored examination is a closed book examination with no notes.

The SIAM™ Foundation exam can be taken in English, Chinese, Finnish, German and Japanese.

Our three-day SIAM™ Foundation training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

To be awarded the SIAM™ Foundation certification, you must complete SIAM™ Foundation certification training, and when you feel comfortable, take the SIAM™ Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your SIAM™ Foundation certificate.

If you want to become SIAM™ Foundation certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this SIAM™ Foundation course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not effect your credit score.

There are no entry-level requirements to the SIAM™ Foundation examination, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.

The SIAM™ Foundation certification is governed and maintained by EXIN.

Our SIAM™ Foundation training course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore, the SIAM™ Foundation certification is intended for providers that want to implement and manage Service Integration and Management models.

After you have completed the SIAM™ Foundation training course, you should move towards the three-day SIAM™ Professional training course. Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

SIAM™ Foundation Course Dates

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