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SIAM™ Foundation Training Course

Introduces You To Service Integration And Management (SIAM™)


Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our three-day SIAM™ Foundation training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

Our SIAM™ Foundation training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM™ eco-system. You will also learn how Service Integration And Management deliver business value and is able to contribute to the implementation and use of SIAM™ in an organisation.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline

You will be able to demonstrate knowledge of the fundamental concepts of SIAM™ and have an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisation' agreed objective for service delivery.

• Introduction To Service Integration And Management
• Service Integration And Management Implementation Roadmap
• Service Integration And Management Roles And Responsibilities
• Service Integration And Management Practices
• Processes To Support Service Integration And Management
• Service Integration And Management Challenges And Risks
• Service Integration And Management And Other Practices


By the end of our SIAM™ Foundation training course, you will be able to:

• Understand the main concepts and processes of SIAM™ that are used in organisations
• Establish a SIAM™ ecosystem in order to better organise the organisation's resources
• Provide better support during a SIAM™ implementation by understanding the main considerations for the most important processes
• Reduce risks associated with Integrated Services and the SIAM™ ecosystem
• Connect different practices with SIAMSIAM™ to boost and improve the organisation’s service provision
• Integrate services by using different structures based on SIAM™ practices and methodology
• Recognise the key stages of SIAM™ implementation in order to better plan its roll-out
• Determine SIAM™ roles and responsibilities in processes and the organisation
• Better select the most appropriate SIAM practices in line with the organisation’s environment and maturity

About the Course

Our SIAM™ Foundation training course will introduce Service Integration and Management including its history, business drivers, roles, challenges and the processes that support SIAM™ models.

Who Should Attend

Our SIAM™ Foundation training course is aimed at professionals all over the world who have an interest in the practices of Service Integration And Management or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. The following roles could be interested in our SIAM™ Foundation training course:

• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Offers (CTOs)
• Service Managers
• Service Provider Portfolio Strategists/Leads
• Process Managers
• Project Managers
• Change Managers
• Service Level Managers
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organisational Change Practitioners

Materials Provided

You will be provided with the following materials on our SIAM™ Foundation training course:

• Course Slide-Set
• Exercises
• Handouts
• Pre-Reading
• Mock Exam Questions
• SIAM™ Foundation Examination

Organisational Benefits

Organisational benefits of adopting SIAM™ include:

• Effective Framework For Managing Supplier Performance And Improving Consistency In Service Levels.
• Single Point Of Accountability For End-To-End Service Delivery To The Business.
• A Mechanism To Enhance Alignment Of IT Priorities With Business Objectives.
• Improved Governance And Control Of Supplier And Services And Costs.
• Better Service And Cost Predictability.

Individual Benefits

Individual benefits of adopting SIAM™ include:

• You Will Have The Capability To Manage IT Risks And Compliance Across The Eco-System.
• You Will Have The Ability To Seize Benefits In Technology Breakthroughs To Reduce IT Costs.
• You Will Have The Knowledge And Experience To Achieve SIAM™ Goals.
• You Will Have The Potential To Optimise Value From Suppliers.


There are no entry-level requirements to the SIAM® Foundation examination, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.


You will be sent the following publications in PDF format before the training course:

• SIAM™ Foundation Body Of Knowledge
• SIAM™ Foundation Process Guides

Exam Overview

EXIN SIAM™ Foundation Examination:

• 60 Minute 'Closed Book'
• 40 Multiple-Choice Questions
• The Pass Mark Is 26/40 (65%)

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with our SIAM™ Foundation training course.


EXIN SIAM™ Foundation Certificate

Next Steps

Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM® roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.


Our SIAM™ Foundation training course will build consensus and clarity around key principles and practices of SIAM™ which is necessary since the application of SIAM™ is always varied across different organisations.

SIAM™ Foundation Course Dates

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