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MISD Foundation & Operative Certificate Training Course

Guidance In Basic Professionalism In IT Support


This qualification covers the terminology, concepts, and practices applicable to the Foundation & Operative primary study level in the programme ‘Mastering IT Support Delivery’.

The training’s purpose is to provide the student with guidance in basic professionalism in IT Support, including attitude, role comprehension, approach, technique, and conduct. A core focus here is the business imperative that creates the need for IT Support; how that need supersedes technological considerations and influences everything in IT Support from priority-setting to how the support service should be structured and delivered.

This is essentially how to understand and do the job of an IT Support operative in first or second line, production or development IT, user or systems support, internal or external users.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Syllabus

Find out the course schedule from one of our friendly sales staff.


Contact: 01539736828

Learning Outcomes

‘Mastering IT Support Delivery’ Curriculum Career Level 1, Foundation & Operative Certificate

Who Should Attend

Primarily, entry-level and operational IT staff from any IT department where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities. So not necessarily limited to classic front-end IT Support workers, but will also involve development and systems support.

Also, ideally all candidates for any other management-level MISD certificate, so that managers can know at first hand what their operatives have been taught.

What's Included

  • Full MISD Foundation & Operative Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Entry-Level Requirements


Recommended Reading

Illian, Victor – ‘The Successful Employee: Proven, Practical Methods to Advance Your Career’ – ISBN-10: 1975749383

Exam Information

  • In classroom invigilated by tutor
  • 40 multiple choice questions over maximum of 80 minutes
  • Pass mark 28/40 (70%)
  • Results within 2 weeks; examiner’s decision is final
  • In case of failure, 2 maximum examination retakes; thereafter, examination opportunities require entire course retake

Exam Type

Classroom Exam


‘Mastering IT Support Delivery’ Curriculum Career Level 1, Foundation & Operative Certificate

What's Next

MISD Career Level 2, Aspiring Manager Certificate

Additional Information

This course will prepare you to explore and attend our other MIDS courses.

MISD Foundation & Operative Certificate Course Dates

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