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Our MISD Foundation & Operative Certificate (FOC) training course is the first step in IT support professionalism, recognises the human aspect of IT Support, in acknowledgement that this awareness will also be needed later in the career.

The core focus of our MISD Foundation & Operative Certificate (FOC) training course is the business imperative that creates the need for IT Support, how that need supersedes technological considerations and influences everything in IT support from priority-setting to how the support service should be structured and delivered.

This is essentially how to understand and do the job of an IT Support operative in first or second line, production or development IT, user or systems support, internal or external users.

The purpose of the MISD curriculum is to professionalise IT support so that the business receives consistent, rapid resolutions to arising production IT issues; thus those issues’ detrimental effect to the business is minimised.

Professional staff are easier to engage and to manage from the point of view of professional managers; but this qualification cuts both ways, as it also teaches those staff to expect a similar level of professionalism from their superiors.

The MISD Foundation & Operative Certificate (FOC) is about how to contribute efficiently and effectively to IT Support delivery, so as to provide a solid platform for that professionalism.

Our MISD Foundation & Operative Certificate (FOC) training course is aimed at entry-level and operational IT staff from any IT department where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities. So not necessarily limited to classic front-end IT Support workers, but will also involve development and systems support.

Our MISD Foundation & Operative Certificate (FOC) training course includes the formal examination and course materials.

There are no formal entry-level requirements for our MISD Foundation & Operative Certificate (FOC) training course.

Illian, Victor – ‘The Successful Employee: Proven, Practical Methods to Advance Your Career’ – ISBN-10: 1975749383

MISD Foundation & Operative Certificate (FOC) Examination:

  • Format: 40 Multiple-Choice Questions
  • Duration: 80 Minutes
  • Pass Mark: 28/40 (70%)
  • Results: Within 2 Weeks, Examiners Decision Is Final

If you fail the MISD Foundation & Operative Certificate (FOC) examination, there is a maximum of two exam re-sits. After two re-sits, examination opportunities require you to retake the entire MISD Foundation & Operative Certificate (FOC) training course.

Proctored Exam
MISD Foundation & Operative (FOC) Certificate

Our MISD Aspiring Manager Certificate (AMC) training course is designed to provide your career in IT management with the best possible start.

Its philosophical preparation provides a sound context for all following management lessons. In terms of success in your own department, this may be all you need to ready your mind for management concepts and your own innovations in the way you run your workgroup.

The MISD Aspiring Manager Certificate (AMC) not only describes your managerial responsibilities and your approach to them, it provides them in the form of a to-do list that provides a list of managerial activities throughout the working day.

Our MISD Foundation & Operative Certificate (FOC) training course has been designed by one of the world’s leading experts in this field; one who originated much of what we now think of as IT Support. The material is practical, proven and based on a powerful principle – that job satisfaction in IT Support is crucial.

Our MISD Foundation & Operative Certificate (FOC) training course not only instructs in how to do your job competently and professionally but also how to get the best out of it for yourself. This is why it shows how to handle stress and how to work for your manager, even if your manager is not so good at managing you.

In addition, you gain a portable qualification in a programme that spans the whole of IT, not just the Service Desk, leading to further qualifications should you choose to take a managerial route through your career.

The MISD Foundation & Operative Certificate (FOC) training course is not just for technicians – it is equally applicable to anybody who performs any function in IT that ultimately leads to the delivery of IT support for users and systems.

FAQS

Our MISD Foundation & Operative Certificate (FOC) training course is delivered over three days.

Our three-day MISD Foundation & Operative Certificate (FOC) training course is usually delivered from 09:00 to 17:00 (UK Time).

Yes, the MISD Foundation & Operative Certificate (FOC) is the first step in the MISD curriculum.

The MISD Foundation & Operative Certificate (FOC) proctored examination without formal training is £185 + VAT.

If you are attending the MISD Foundation & Operative Certificate (FOC) training course, the tutor - Noel Bruton will ensure that you have the required knowledge to pass the MISD Foundation & Operative Certificate (FOC) exam.

The MISD Foundation & Operative Certificate (FOC) examination is taken over eighty minutes and comprises of forty multiple-choice questions. In order to get your MISD Foundation & Operative Certificate (FOC), you must score 70% or 28/40 to pass the examination. With Purple Griffon, sitting your MISD Foundation & Operative Certificate (FOC) exam is now easier than ever.

There are no formal entry-level requirements for the MISD Foundation & Operative Certificate (FOC) training course.

If you fail the MISD Foundation & Operative Certificate (FOC) examination, there is a maximum of two exam re-sits. After two re-sits, examination opportunities require you to retake the entire MISD Foundation & Operative Certificate (FOC) training course.

The MISD Foundation & Operative Certificate (FOC) training course has been designed by one of the world’s leading experts in this field; one who originated much of what we now think of as IT Support. The material is practical, proven and based on a powerful principle – that job satisfaction in IT Support is crucial. The MISD Foundation & Operative Certificate (FOC) training course not only instructs in how to do your job competently and professionally but also how to get the best out of it for yourself. This is why it shows how to handle stress and how to work for your manager, even if your manager is not so good at managing you. In addition, you gain a portable qualification in a programme that spans the whole of IT, not just the Service Desk, leading to further qualifications should you choose to take a managerial route through your career.

After you have completed the MISD Foundation & Operative Certificate (FOC) training course, your next step should be the MISD Aspiring Manager Certificate (AMC) training course, which is designed to provide your career in IT management with the best possible start. Its philosophical preparation provides a sound context for all following management lessons. In terms of success in your own department, this may be all you need to ready your mind for management concepts and your own innovations in the way you run your workgroup. The MISD Aspiring Manager Certificate (AMC) not only describes your managerial responsibilities and your approach to them, it provides them in the form of a to-do list that provides a list of managerial activities throughout the working day.

MISD stands for Mastering IT Support Delivery. MISD is relevant to any IT Department or Industry Service Provider. It focuses purely on the ‘How To’ of Technical Workgroup Management and IT Support, and operates in tandem with, or without all other IT Management Frameworks. The MISD curriculum is delivered in four certification training courses: MISD Support Strategy Manager Certificate (SSMC), MISD Aspiring Manager Certificate (AMC), MISD Foundation & Operative Certificate (FOC) and MISD Operational Manager Certificate (OMC).

INFORMATION

MISD Foundation & Operative Certificate (FOC) Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager