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MISD Support Strategy Manager Certificate Training Course

MISD Support Strategy Manager Certificate


The corresponding study in this qualification provides a philosophical approach along with skills and practices in the design, construction, and implementation, of an end-to-end, cross-department, IT user and systems support strategy. The methods described here are applicable to ‘greenfield’ service invention or to the re-engineering of an existing provision. This high-level consideration makes it equally pertinent in both ITSM (corporate internal user) and ECSM (External Customer Support Management) contexts.

With the strategy implemented, the skills also pertain to orchestration of the service at the level of manage-the-managers. Thus it includes service level achievement, resource deployment, strategy compliance and productivity expectations; along with the required operational managers’ responses to these via cascade reporting.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
4 Days
£1595Excl. VAT

Course Syllabus

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Contact: 01539736828

Learning Outcomes

‘Mastering IT Support Delivery’ Curriculum
Career Level 4, Support Strategy Manager Certificate

Who Should Attend

Senior IT managers with actual or potential cross-departmental responsibilities for support delivery

What's Included

  • Full MISD Support Strategy Manager Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Entry-Level Requirements

Pass at MISD Career Level 3 Operational Manager Certificate

Recommended Reading


Exam Information

  • In classroom invigilated by tutor
  • 40 multiple choice questions over maximum of 80 minutes
  • Pass mark 28/40 (70%)
  • Essay on approach to support strategy against interpretation of a set of criteria offered by invigilator, over maximum of 120 minutes
  • Examination is ‘open-book’ to reflect real life – thus the candidate is allowed to use own devices and to add previously-gathered materials so long as these are pertinent to the examined topic and task
  • Total examination duration 3 hours
  • Results within 3 weeks; examiner’s decision is final
  • In case of failure, 2 maximum examination retakes; thereafter, examination opportunities require entire course retake

Exam Type

Classroom Exam


Pass at MISD Career Level 3 Operational Manager Certificate

What's Next

Explore our other courses at

Additional Information

This course will prepare you to explore and attend our other MIDS courses.

MISD Support Strategy Manager Certificate Course Dates

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