Trained 50k+ People
Over 100+ Countries
By Specialist Trainers
With Over 20 Years' Experience
By the
end of this course, you will be able to:
• Explain the key concepts of digital product and service management and
value co-creation
• Describe service relationships, roles, and service journeys
• Understand the ITIL Value System, governance, guiding principles, and
continual improvement
• Describe the ITIL Product and Service Lifecycle and its activities
• Understand the ITIL Four Dimensions of Product and Service Management
• Explain value streams, value stream mapping, and value stream
management
• Understand how ITIL relates to AI (including AI governance) and how it
integrates with DevOps and PRINCE2
Course structure: This instructor-led course follows the official ITIL® Foundation (Version 5) syllabus and training materials. It combines short lectures, group discussion, scenario-based activities (ITIL Car Rental), knowledge checks, and exam practice.
This course is designed for professionals who need an understanding of digital product and service management, including IT service management practitioners, operations and support teams, product and experience teams, and anyone seeking ITIL® Foundation (Version 5) certification.
Our ITIL® (Version 5) Foundation training course includes the following materials:
There are no formal entry-level requirements for our ITIL® (Version 5) Foundation training course.
You will be sent joining instructions and pre-course information before our ITIL® (Version 5) Foundation training course.
ITIL® 5 Foundation Examination:
The information for the ITIL® ITIL® (Version 5) Foundation examination is below:
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
After our ITIL® ITIL® (Version 5) Foundation training course, you should consider taking the other ITIL® ITIL® (Version 5) Advanced modules as they are released over 2026 and 2027
ITIL® Relevance
ITIL® is used by millions of professionals globally. Businesses are built on the ITIL® framework. Every year, organisations all over the world invest heavily in adopting and adapting the ITIL® Foundation into their business practices and up-skilling their staff with ITIL® qualifications.
Therefore, you can feel reassured that ITIL® (Version 5) has been created to be compatible with the new ITIL® (Version 5) certification scheme. All existing ITIL® qualifications will remain valid until the following update and all credits gained will help you continue your ITIL® journey in the new certification scheme.
The core fundamentals and key concepts of ITIL® (Version 5) will still be as relevant to you and your business as they are today following the release of ITIL® 4. This next evolution of ITIL® is a transition from an organisation’s existing investment in ITIL® and its way of working to a faster, more flexible, and adaptive approach.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager
INFORMATION
Now only £975 975 + VAT
Now only £975 975 + VAT
Now only £975 975 + VAT
The ITIL Foundation course offers a multitude of benefits for professionals in the IT service management field, such as:
The ITIL Foundation course provides a solid grounding in the principles, concepts, and best practices of the ITIL framework. This knowledge is essential for efficiently managing IT services and aligning them with business goals.
By adopting ITIL practices, organisations can improve their service delivery. The course equips professionals with the skills to streamline processes, reduce downtime, and enhance the overall quality of IT services.
Understanding ITIL helps in identifying and eliminating inefficiencies within IT processes. This leads to more productive teams and better utilisation of resources, ultimately driving cost savings for the organisation.
With a focus on delivering value to customers, the ITIL Foundation course teaches methods to better meet customer needs and expectations. This results in higher customer satisfaction and loyalty.
The course covers strategies for risk identification and mitigation, ensuring that IT services are reliable and resilient. This proactive approach helps in minimising the impact of potential issues.
Holding an ITIL Foundation certification can significantly enhance a professional’s career prospects. It demonstrates a commitment to best practices in IT service management and can open doors to advanced roles and responsibilities.
The ITIL framework promotes the use of standardised processes across the organisation. This consistency helps in achieving operational excellence and supports continuous improvement efforts.
ITIL emphasises the importance of clear communication and collaboration between IT and other business units. This holistic approach fosters a more integrated and cohesive working environment.
The course teaches how to align IT services with the broader business strategy, ensuring that IT initiatives support organisational objectives and contribute to overall success.
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