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VeriSM™ is a Service Management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
Our VeriSM™ Professional training course will teach you the required skills and knowledge needed to apply VeriSM™ in your organisation, including how to use the Management Mesh.
VeriSM™ Professional Course Objectives
• A Digital World
• Digital Leadership & Structure
• Transformation Techniques
• Governance & Strategy
• Applying VeriSM™
• Promoting VeriSM™
The VeriSM™ Professional certification will test your knowledge of, and skills in, applying VeriSM™ in an organisation. You will be able to understand the impact of digital transformation on the organisation and on people, consumers as well as staff. You will be able to translate strategic direction into a successful operating environment.
Our VeriSM™ Professional training course will be helpful for the following roles:
• Professionals operating in organisations that are working with digital products
• Professionals in an organization that is undergoing digital transformation
• Middle and senior managers from all business disciplines
• Professionals who are tasked with the execution of strategy
• Consultants and coaches, who will assist an enterprise with the implementation of VeriSM™
• Junior managers, who aspire to fulfil any of the above roles
Full training materials are provided for our VeriSM™ Professional training course, including:
There are no formal prerequisites for our VeriSM™ Professional training course however a good prior knowledge of Service Management is desirable.
VeriSM™: Unwrapped and Applied (Part A)
Claire Agutter, Suzanne D. Van Hove, Johann Botha
Van Haren Publishing: October 2018
Please Note: Although this book may be consulted during the exam, it is strongly recommended to be familiar with the content before taking the exam.
VeriSM™ Professional Exam:
Exam Format: Multiple Choice
Number Of Questions: 40 Questions
Exam Pass Mark: 26/40 (65%)
Duration: 2 Hours
Open Book: No
Our VeriSM™ Professional training course will prove your ability to create and use a Management Mesh that is based on the organisation’s current portfolio, principles, and governance needs. After creating or adapting the Management Mesh, a VeriSM™ Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
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