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IT Change Management Masterclass Training Course

How To Get Started With Change Management


Our intensive 1-day IT Change Management Masterclass we will be getting back to the basics of Change Management and equipping you with the skills, knowledge and techniques to make you a truly formidable Change Manager.

Our IT Change Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists.

Are you really managing IT change within your organisation or are you simply doing the admin?

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Syllabus

We will take a pragmatic and in-depth look at:

  • How to get started with Change Management
  • Understanding the customer and user attitude towards change
  • The importance of an effective Change Management process
  • The importance of the Service Desk in Change Management
  • The Change Management process down to activity level
  • Types of change
  • Change Models
  • Process interfaces and interdependencies
  • Techniques and methods we can use effectively
  • The Change schedule
  • Emergency change
  • Roles and responsibilities and the CAB
  • The technology that underpins and supports the process
  • The importance of Metrics, KPIs and Reporting
  • The importance of Change Evaluation
  • How to communicate change
  • An implementation roadmap
  • Ongoing continual service improvement
  • Current and future challenges

Learning Outcomes

Change Management is one of the key processes within any organisation. If you do not manage change effectively you have chaos, and chaos leads to incidents and problems. Poorly managed and failed change can also result in re-work, overtime, disgruntled staff, financial penalties, dissatisfied and lost customers.

Who Should Attend

This Masterclass is aimed at those currently working or about to work within a Change Management process area - whether at a technical, operational, supervisory or managerial level. This Masterclass may also be of interest to Project Managers, Business Managers and Business Process Owners.

What's Included

Course manual and hand-outs provided

Entry-Level Requirements


Recommended Reading


Exam Information

Not applicable

Exam Type

No Exam


Not applicable

What's Next

Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

Additional Information

An excellent one-day summary of the Change Management process area.

IT Change Management Masterclass Course Dates

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IT Change Management Masterclass

Virtual Classroom
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