Change Management Masterclass

Change Management is a systematic approach to dealing with the transition or transformation of an organisation's goals, processes or technologies. The purpose of Change Management is to implement strategies for effecting change, controlling change and helping people to adapt to change.

Our IT Change Management Masterclass will cover the following topics:

• How to get started with Change Management
• Understanding the customer and user attitude towards change
• The importance of an effective Change Management process
• The importance of the Service Desk in Change Management
• The Change Management process down to activity level
• Types of change
• Change Models
• Process interfaces and interdependencies
• Techniques and methods we can use effectively
• The Change schedule
• Emergency change
• Roles and responsibilities and the CAB
• The technology that underpins and supports the process
• The importance of Metrics, KPIs and Reporting
• The importance of Change Evaluation
• How to communicate change
• An implementation roadmap
• Ongoing continual service improvement
• Current and future challenges

Our IT Change Management Masterclass is aimed at those currently working or about to work within a Change Management process area - whether at a technical, operational, supervisory or managerial level.

Our IT Change Management Masterclass may also be of interest to Project Managers, Business Managers and Business Process Owners.

Our IT Change Management Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Change Management Masterclass.

There is no recommended reading associated with our IT Change Management Masterclass.

There is no formal examination or certificate associated with our IT Change Management Masterclass.

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Change Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists.