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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our Problem Management & Root Cause Analysis Techniques Workshop will teach you which techniques are most useful for different types of problems and when it's appropriate to undertake root cause analysis. You will also identify barriers to effective problem solving and how to overcome them and information gathering techniques – basically by asking the right questions to the right people at the right time.

Our Problem Management & Root Cause Analysis Techniques Workshop will cover the following topics:

  • • An Introduction To The Incident & Problem Management Processes
  • The Incident Management Process
  • Impact, Urgency & Priority
  • Incident Matching
  • When To Raise A Problem Record
  • The purpose of Problem Management
  • Problem Management Triggers
  • The Concepts & Objectives Of Problem Management
  • Exploring Both The Reactive & Proactive Scope Of Problem Management
  • The Problem Management Process
  • Logging
  • Categorisation
  • Prioritisation
  • Initial Diagnosis
  • Known Errors & Workarounds
  • Escalation
  • Closure
  • Tool Requirements
  • Problem Management RCA Techniques
  • Pareto Analysis
  • Pain Value Analysis
  • Brainstorming
  • Chronological Analysis
  • Technical Observation
  • Ishikawa Diagrams
  • Affinity Mapping
  • Fault Isolation
  • Five Whys?
  • Hypothesis Testing
  • Kepner-Tregoe
  • Practical Application Of Problem Management In The 'Real World'

Our Problem Management & Root Cause Analysis Techniques Workshop will be most applicable to those working in Incident and Problem Management who have responsibility for RCA, improving service availability and reliability and reducing risk.

Our Problem Management & Root Cause Analysis Techniques Workshop includes the following:

  • Comprehensive Course Folder
  • Worked RCA Examples
  • Handouts
  • Notes

There are no entry-level requirements for our Problem Management & Root Cause Analysis Techniques Workshop.

There is no recommended reading associated with our Problem Management & Root Cause Analysis Techniques Workshop.

There is no examination or certification associated with our Problem Management & Root Cause Analysis Techniques Workshop.

No Exam
No Certificate

By the end of our Problem Management & Root Cause Analysis Techniques Workshop, you will have a thorough understanding of what Root Cause Analysis actually is, when and where it should be applied, and how you can apply the different RCA techniques for maximum business benefit.

FAQS

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

Our Problem Management & Root Cause Analysis Techniques Workshop training course is delivered over two days.

INFORMATION

Problem Management & RCA Techniques Workshop Course Dates

Course date
Course Date

Course location
Location

Now only £495 + VAT

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager