BRAND NEW: Our Two-Day Certified PM² Foundation Is Now Available. Book Your Places For £899 + VAT! Learn more

Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our MISD Operational Manager Certificate (OMC) training course is in management, not technology. Unlike a technical specialisation, management is a horizontal skillset, applicable almost anywhere. Acquiring that skillset is advancement in itself – but furthermore, it opens up a broader panoply of career opportunities because of its universality.

The job of the successful manager is full of reward. It is knowing that by your actions and decisions, the staff who work for you and around you are getting more out of their jobs and their working lives by following a leader who runs the workgroup in their interests as well as those of the business. It is knowing that the department’s customers are getting the right services, properly delivered.

It is seeing how your staff are appreciated by their customers. It is in the satisfaction of developing staff skillsets and knowing that their growth and advancement are the results of your policies and decisions.

Our MISD Operational Manager Certificate (OMC) training course includes three remote training sessions with tutor - Noel Bruton:

Remote Session 1: (1 Hour)

  • Introductions, course format, set expectations.

Remote Session 2 & 3: (2.5 Hours Each)

  • The tutor seeks assurance that key topics have been learned and will test your knowledge with discussion and quizzes resembling exam format. The discussion is open to any topic that you wish you to address.

Remote Session 4: (2.5 Hours)

  • It is the same as Remote Session 2 & 3, but with open-book exam invigilated via webcam.

In between remote sessions, guidance is provided on what study is to be completed prior to the next session.

Our MISD Operational Manager Certificate (OMC) training course is aimed at heads of all and any IT Technical Workgroup where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities, including but not limited to Service Desk, Development, Desktop Support, Network or Communications Specialists, Applications Support Specialists.

Our MISD Operational Manager Certificate (OMC) training course is provided in a blended learning format including tailored work in advance, self-study and online discussion and tutor support.

You must be able to demonstrate numeracy to adult skill level International PIAAC & IALS Level 4, England NQF & Wales CQFW Level 2, Scotland SCQF Level 5.

You will be granted pre-course access to the comprehensive MISD: Operational Manager Body Of Knowledge. It's important that you read it prior to attending the remote training sessions.

MISD Operational Manager Certificate (OMC) Examination:

The MISD Operational Manager Certificate (OMC) examination is provided via email on the final day of the training along with an answer sheet that is to be printed off. The exam is observed remotely by the tutor over webcam. Once the exam is completed then a photograph of the answer sheet will be sent onto the tutor for marking.

  • Format: 40 Multiple-Choice Questions
  • Duration: 80 Minutes
  • Pass Mark: 28/40 (70%)
  • Results: Within 2 Weeks, Examiners Decision Is Final

If you fail the MISD Operational Manager Certificate (OMC) examination, there is a maximum of two exam re-sits. After two re-sits, examination opportunities require you to retake the entire MISD Operational Manager Certificate (OMC) training course.

Proctored Exam
MISD Operational Manager (OMC) Certificate

Our MISD Support Strategy Manager Certificate (SSMC) training course will provide a philosophical approach along with skills and practices in the design, construction, and implementation, of an end-to-end, cross-department, IT user and systems support strategy.

Our MISD Operational Manager Certificate (OMC) training course provides the ‘how to’ of running a successful support workgroup, in the form of interlinked methods and techniques that have been developed, tested, and proven over several decades in a range of industries. The successful candidate in this training receives a portable qualification and direction in career advancement.

FAQS

The MISD Operational Manager Certificate (OMC) training course is provided in a blended learning format including tailored work in advance, self-study and online discussion and tutor support. The MISD Operational Manager Certificate (OMC) training course is split up over one introduction session and three tutorial sessions.

The MISD Operational Manager Certificate (OMC) training course is split up over one introduction session and two tutorial sessions. The full timings are below:

Remote Session 1: 9:30 - 10:30 (UK Time)
Remote Session 2: 9:30 - 12:00 (UK Time)
Remote Session 3: 9:30 - 12:00 (UK Time)
Remote Session 4: 9:30 - 12:00 (UK Time)

The MISD Operational Manager Certificate (OMC) proctored examination without formal training is £185 + VAT.

If you are attending the MISD Operational Manager Certificate (OMC) remote training sessions, the tutor - Noel Bruton will ensure that you have the required knowledge from your own self-study to pass the MISD Operational Manager Certificate (OMC) exam. You will be granted pre-course access to the comprehensive MISD: Operational Manager Body Of Knowledge. It's important that you read it prior to attending the remote training sessions.

The MISD Operational Manager Certificate (OMC) examination is taken over eighty minutes and comprises of forty multiple-choice questions. In order to get your MISD Operational Manager Certificate (OMC), you must score 70% or 28/40 to pass the examination. With Purple Griffon, sitting your MISD Operational Manager Certificate (OMC) exam is now easier than ever.

The MISD Operational Manager Certificate (OMC) examination is open book.

You must be able to demonstrate numeracy to adult skill level International PIAAC & IALS Level 4, England NQF & Wales CQFW Level 2, Scotland SCQF Level 5.

If you fail the MISD Operational Manager Certificate (OMC) examination, there is a maximum of two exam re-sits. After two re-sits, examination opportunities require you to retake the entire MISD Operational Manager Certificate (OMC) training course.

The MISD Operational Manager Certificate (OMC) training course is in management, not technology. Unlike a technical specialisation, management is a horizontal skillset, applicable almost anywhere. Acquiring that skillset is advancement in itself – but furthermore, it opens up a broader panoply of career opportunities because of its universality. The job of the successful manager is full of reward. It is knowing that by your actions and decisions, the staff who work for you and around you are getting more out of their jobs and their working lives by following a leader who runs the workgroup in their interests as well as those of the business. It is knowing that the department’s customers are getting the right services, properly delivered. It is seeing how your staff are appreciated by their customers. It is in the satisfaction of developing staff skillsets and knowing that their growth and advancement are the results of your policies and decisions. The MISD Operational Manager Certificate (OMC) provides the ‘how to’ of running a successful support workgroup, in the form of interlinked methods and techniques that have been developed, tested, and proven over several decades in a range of industries. The successful candidate in this training receives a portable qualification and direction in career advancement.

After you have completed the MISD Operational Manager Certificate (OMC) training course, your next step should be the MISD Support Strategy Manager Certificate (SSMC) training course, which will provide a philosophical approach along with skills and practices in the design, construction, and implementation, of an end-to-end, cross-department, IT user and systems support strategy.

MISD stands for Mastering IT Support Delivery. MISD is relevant to any IT Department or Industry Service Provider. It focuses purely on the ‘How To’ of Technical Workgroup Management and IT Support, and operates in tandem with, or without all other IT Management Frameworks. The MISD curriculum is delivered in four certification training courses: MISD Support Strategy Manager Certificate (SSMC), MISD Aspiring Manager Certificate (AMC), MISD Foundation & Operative Certificate (FOC) and MISD Operational Manager Certificate (OMC).

INFORMATION

MISD Operational Manager Certificate (OMC) Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager