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MISD Operational Manager Certificate Training Course

MISD Operational Manager Certificate


Mastering IT Support Delivery Operational Manager Certification (MISD-OMC) provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. It impacts the heads of all technical workgroups in Production ICT either in an ITSM or ECSM context. That includes Service Desk, Helpdesk, Desktop Support, Communications, Network and Infrastructure, Business Applications, Operations and DevOps, and may also include Development, where they are used in a support context.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Syllabus

Find out the course schedule from one of our friendly sales staff.


Contact: 01539736828

Learning Outcomes

‘Mastering IT Support Delivery’ Curriculum
Career Level 3, Operational Manager Certificate

Who Should Attend

Heads of all and any IT technical workgroup where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities, including but not limited to Service Desk, Development, Desktop support, Network or Communications specialists, applications support specialists.

What's Included

  • Full MISD Operational Manager Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Entry-Level Requirements

Candidates must be able to demonstrate numeracy to adult skill level International PIAAC & IALS Level 4, England NQF & Wales CQFW Level 2, Scotland SCQF Level 5.

Recommended Reading

  • DeMarco, Tom and Lister, Timothy, ‘Peopleware – Productive Projects and Teams’
  • Blanchard, Kenneth and Johnson, Spencer ‘The New One-Minute Manager

Exam Information

  • In classroom invigilated by tutor
  • 40 multiple choice questions over maximum of 80 minutes
  • Pass mark 28/40 (70%)
  • Results within 2 weeks; examiner’s decision is final
  • In case of failure, 2 maximum examination retakes; thereafter, examination opportunities require entire course retake

Exam Type

Classroom Exam


MISD Operational Manager Certificate

What's Next

MISD Career Level 4, Support Strategy Manager Certificate

Additional Information

This course will prepare you to explore and attend our other MISD courses.

MISD Operational Manager Certificate Course Dates

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