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This four-day Service Desk & Support Manager course is focused on equipping support managers with the essential skills required to manage, improve and deliver a service desk function.
The course consists of lectures, exercises, discussions, examination practice and technique and culminates with the examination
The course also looks at support methodologies and technologies; tools utilised within the Service Desk; staffing considerations; social media in the service desk; Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and developing effective problem solving skills within the team.
The SDIÂ® Service Desk & Support Manager course would suit candidates working in the following professions or areas:
Designed for both new and experienced service desk managers, team leaders and supervisors with between 3 and 5 years experience of the service desk environment.
There is no prereading associated with this course.
Get in touch with a member of our sales team today to reserve your place.
Once you have successfully completed the training course you will be awarded the Certificate in SDI- Service Desk Manager