Learn The Core Principles Of ITIL® 4 With Our 3-Day ITIL® 4 Foundation Virtual Training Course! Start Your ITIL® 4 Certification Journey Today. Learn more
Our SDI® - Service Desk Manager (SDM) training course contains the complete service management tool kit covering strategy, leadership, employee development, relationship building, service improvement, IT Service Management (ITSM) processes, performance measurement, finance and tools and technologies.
Our SDI® - Service Desk Manager (SDM) training course contains everything that is essential to core roles and responsibilities of a successful Service Desk Manager (SDM):
1. Policy & Strategy
2. Leadership & Management
3. People Management
5. Practices, Processes, Procedures
6. Management Information & Performance Results
Our SDI® - Service Desk Manager (SDM) training course is designed for existing and aspiring Service Desk Managers and Supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a Service Desk environment.
Examples of professional job titles include:
Our SDI® - Service Desk Manager (SDM) training course includes the following:
The prerequisites for passing the SDI® - Service Desk Manager (SDM) exam will include a working knowledge and understanding of the demands placed on a Service Desk, the standard process requirements for many support operations and the technology available to Service Desk Staff. You should not attempt to take the exam unless you:
There is no recommended reading associated with our SDI® - Service Desk Manager (SDM) training course.
SDI® - Service Desk Manager (SDM) Examination:
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.
Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.
Our SDI® - Service Desk Manager (SDM) training course will help Service Desk Professionals support organisations on their digital transformation journeys.
Our SDI® - Service Desk Manager (SDM) training course is delivered over four days.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager