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SDI™ - Service Desk Manager Training Course

Function Effectively As A Service Desk & Support Manager

Overview

This four-day Service Desk & Support Manager course is focused on equipping support managers with the essential skills required to manage, improve and deliver a service desk function.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
4 Days
£1999Excl. VAT

Course Syllabus

The course consists of lectures, exercises, discussions, examination practice and technique and culminates with the examination

Learning Outcomes

The course also looks at support methodologies and technologies; tools utilised within the Service Desk; staffing considerations; social media in the service desk; Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and developing effective problem solving skills within the team.

Who Should Attend

The SDI® Service Desk & Support Manager course would suit candidates working in the following professions or areas:

  • Support Managers
  • Service Desk Managers
  • Client Managers
  • Desktop Managers
  • Customer Support Managers
  • Technical Support Managers
  • Service Centre Managers

What's Included

  • Full Materials Including Comprehensive Courseware Folder
  • Highly Skilled and Knowledgeable Tutors
  • Refreshments

Entry-Level Requirements

Designed for both new and experienced service desk managers, team leaders and supervisors with between 3 and 5 years experience of the service desk environment.

Recommended Reading

There is no prereading associated with this course.

Exam Information

  • Multiple choice
  • 60 questions per paper
  • 39 marks required to pass (out of 60 available) - 65%
  • 60 minutes duration
  • Closed book.

Exam Type

Classroom Exam

Qualifications

SDI® - Service Desk Manager

What's Next

Get in touch with a member of our sales team today to reserve your place.

Additional Information

Once you have successfully completed the training course you will be awarded the Certificate in SDI- Service Desk Manager

SDI™ - Service Desk Manager Course Dates

Course Filter


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Showing 1 to 5 of 7 Total Course Dates.
Course Date
18Jul
21Jul
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SDI™ - Service Desk Manager

Location
Virtual Classroom
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15Aug
18Aug
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SDI™ - Service Desk Manager

Location
Virtual Classroom
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12Sep
15Sep
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SDI™ - Service Desk Manager

Location
Virtual Classroom
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03Oct
06Oct
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SDI™ - Service Desk Manager

Location
Virtual Classroom
Course Date
07Nov
10Nov
Course

SDI™ - Service Desk Manager

Location
Virtual Classroom
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