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IT Continual Service Improvement Masterclass Training Course

Introduction To Continual Service Improvement


This masterclass will cover everything that you will need to put in place to establish a robust and successful Continual Service Improvement Programme.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Syllabus

During the day we will look at:

  • An introduction to CSI
  • The goals and objectives of CSI
  • Creating and maintaining service value
  • Roles and responsibilities
  • Quality Management
  • Change Management
  • Capability Management
  • The CSI approach
  • The seven-step improvement process
  • Process interfaces and dependencies
  • Techniques, tools and methods we can use
  • The CSI register
  • Assessments
  • Benchmarking
  • Gap Analysis
  • Service Reporting
  • Metrics, KPIs and reporting
  • Communicating the benefits
  • Getting started
  • An implementation roadmap
  • Current and future challenges

Learning Outcomes

Continual Service Improvement (CSI) is something which many organisations strive for but rarely achieve, mainly because they have not developed the underlying processes, procedures and governance that are needed to achieve CSI.

Who Should Attend

As we will be covering everything to do with CSI in just one intensive day this masterclass will be suitable for those who are looking to establish CSI within their organisation as well as those who have already started and those who believe they have a credible solution in place, but want to confirm that they have taken the correct approach.

What's Included

Course manual and hand-outs provided

Entry-Level Requirements

No prerequisites required.

Recommended Reading

Not Applicable.

Exam Information

Not applicable.

Exam Type

No Exam


Not applicable

What's Next

Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

Contact one of our helpful account managers who will be able to assist you in deciding your next steps.

Additional Information

An excellent one-day summary of the CSI process.

IT Continual Service Improvement Masterclass Course Dates

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