This masterclass will cover everything that you will need to put in place to establish a robust and successful Continual Service Improvement Programme.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.
During the day we will look at:
Continual Service Improvement (CSI) is something which many organisations strive for but rarely achieve, mainly because they have not developed the underlying processes, procedures and governance that are needed to achieve CSI.
As we will be covering everything to do with CSI in just one intensive day this masterclass will be suitable for those who are looking to establish CSI within their organisation as well as those who have already started and those who believe they have a credible solution in place, but want to confirm that they have taken the correct approach.
Course manual and hand-outs provided
No prerequisites required.
Not Applicable.
Not applicable.
An excellent one-day summary of the CSI process.
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