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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Continual Service Improvement (CSI) is a type of process which utilises techniques from quality management so as to learn from prior successes and failures and aims constantly to increase the efficiency and effectiveness of IT services and processes.

Our IT Continual Service Improvement Masterclass will cover the following topics:

  • An introduction to CSI
  • The goals and objectives of CSI
  • Creating and maintaining service value
  • Roles and responsibilities
  • Quality Management
  • Change Management
  • Capability Management
  • The CSI approach
  • The seven-step improvement process
  • Process interfaces and dependencies
  • Techniques, tools and methods we can use
  • The CSI register
  • Assessments
  • Benchmarking
  • Gap Analysis
  • Service Reporting
  • Metrics, KPIs and reporting
  • Communicating the benefits
  • Getting started
  • An implementation roadmap
  • Current and future challenges

Our IT Continual Service Improvement Masterclass is suitable for those who are looking to establish Continual Service Improvement (CSI) within their organisation as well as those who have already started and those who believe they have a credible solution in place, but want to confirm that they have taken the correct approach.

Our IT Continual Service Improvement Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Continual Service Improvement Masterclass.

There is no recommended reading associated with our IT Continual Service Improvement Masterclass.

There is no formal examination or certificate associated with our IT Continual Service Improvement Masterclass.

No Exam
No Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Continual Service Improvement Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

FAQS

Our IT Continual Service Improvement Masterclass training course is delivered over one day.

INFORMATION

IT Continual Service Improvement Masterclass Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager