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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our IT Service Catalogue Management Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

Our IT Service Catalogue Management Masterclass will cover the following topics:

  • What is a Service Catalogue
  • What are the benefits of having a Service Catalogue
  • The development lifecycle, the Service Pipeline and the Service Portfolio
  • Business Service Catalogue and Technical Catalogue
  • The Service Catalogue Management process down to activity level
  • Process interfaces and dependencies
  • Techniques and methods we can use to manage the Service Catalogue
  • Roles and responsibilities
  • The technology that underpins and supports the catalogue
  • An implementation roadmap
  • Metrics, KPIs and reporting
  • Keeping the catalogue up to date
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges

Our IT Service Catalogue Management Masterclass is suitable for anyone who would like a better understanding of the Service Catalogue Management process.

Our IT Service Catalogue Management Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Service Catalogue Management Masterclass.

There is no recommended reading associated with our IT Service Catalogue Management Masterclass.

There is no formal examination or certificate associated with our IT Service Catalogue Management Masterclass.

No Exam
No Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Service Catalogue Management Masterclass will have given you an excellent summary of the Service Catalogue Management area.

FAQS

Our IT Service Catalogue Management Masterclass training course is delivered over one day.

INFORMATION

IT Service Catalogue Management Masterclass Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager