ITIL® AI Governance (Version 5) Certification Training

You will develop a sound understanding of how AI-supported decisions are made, what impact they have on customers, employees, and organizations, and how responsibility, traceability, and control can be ensured. ITIL Version 5 provides a clear framework for this, combining governance, value creation, and experience.

A central component of the training is the integration of AI into the digital product and service lifecycle. You will learn how AI solutions are planned, introduced, operated, and further developed without ignoring risks, dependencies, or ethical issues. This will highlight how AI provides meaningful support rather than replacing decisions in an uncontrolled manner.

In addition, the training teaches how organizations deal with risks, compliance requirements, and trust issues in the context of AI. You will learn how to create transparency, how to document decision-making logic, and how governance structures enable the responsible use of AI.

After completing the training, you will be able to use ITIL Version 5 AI Governance in a targeted manner to effectively manage AI-based solutions, build trust, and achieve sustainable added value from AI initiatives.

• Our ITIL® AI Governance (Version 5) training course is suitable for:
  • IT Operations Managers
  • Service Desk Managers
  • Development Managers
  • Developers
  • Infrastructure Operations Engineers
  • Change & Release Managers
  • Incident Managers
  • Problem Managers
  • Service Transition Managers
  • Application Operations Engineers
  • Availability Managers
  • IT Coordinators
  • Network Systems Administrators
  • IT Support Managers
  • Technical Support Engineers
  • Information Security
  • Data Center Support Specialists

• 2 days live instructor led training.
• Official course content and curriculum ITIL® AI Governance (Version 5)
• Quizzes
• Exercises
• ITIL® AI Governance (Version 5) Exam Voucher

ITIL AI Governance (Version 5) Training Prerequisites

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

ITIL AI Governance (Version 5) Certification Information

To earn the ITIL AI Governance (Version 5) certification, you must:

• Sit for the ITIL AI Governance (Version 5) exam via PeopleCert’s online proctoring service

It might be useful to revise your ITIL® Foundation level materials again to reinforce your existing level of knowledge of ITIL®

ITIL®AI Governance (Version 5) Examination:

The ITIL® AI Governance (Version 5) examination will comprise of:

• Duration: 90 minutes, closed book
• Number Of Questions: 40
• Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
• Pass Mark: is 70% or higher – 28/40 marks or above

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

• Be current and valid – ID containing dates that have expired are not allowed.
• Be an original, not a photocopy.
• Include a recognisable photo of you.
• Match the information you gave when you booked your online exam.
• Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
• Contain your Birthdate/Year.
• Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

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