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Problem Management is not rocket science. It is relatively simple and can have a huge impact on an organisation but if it is not done correctly the results will likely be insignificant. This 1-day investment in your time and energy by attending our IT Problem Management Masterclass will bring awards now and in the future.
Problem Management is a process more often talked about than followed…
Our IT Problem Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists.
During the day, the course will review:
Establishing an effective Problem Management process will mean that you can push forward more effectively with proactive processes such as Availability Management.
If you want to get a better understanding of the Problem Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manual and hand-outs provided
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Problem Management area.
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