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Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will explore the key concepts, principles, value and challenges of the Business Relationship Management (BRM) practice.

It will give you day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and management of requirements, Business Relationship Management (BRM) roles and responsibilities, models and techniques, and service relationships.

In addition, the ITIL® Maturity Model is introduced as a tool to help you assess and measure the organisation’s capabilities in service management and identify actions on improvement opportunities to develop Business Relationship Management (BRM) capabilities.

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will enable you to:

  • Define Business Relationship Management roles, responsibilities, knowledge, and skills.
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
  • Apply Business Relationship Management metrics and practice success factors to improve performance.
  • Measure, assess and develop Business Relationship Management capability by using the ITIL® Maturity Model.

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will cover the following topics:

1. Understand The Key Concepts Of Business Relationship Management (BRM)

  • 1.1. Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice.
  • 1.2. Understand the key challenges of Business Relationship Management (BRM).
  • 1.3. Understand the key stakeholders of service relationships.
  • 1.4. Understand the service journey model including the steps and the role of touch-points and service interactions.
  • 1.5. Understand the types of service relationship and the role of Business Relationship Management (BRM) in each type of service relationship.

2. Understand The Business Relationship Management (BRM) Value Streams & Processes

  • 2.1. Understand the ITIL® service value chain model and the roles and relationships of service value streams, practices, and processes in creation of value.
  • 2.2. Understand the two main processes of the Business Relationship Management (BRM) practice, including their key inputs and outputs, activities and key questions.
  • 2.3. Know how to develop and apply relationship models.
  • 2.4. Know how to integrate Business Relationship Management (BRM) in the organisation's value streams.

3. Know How To Apply The Business Relationship Management (BRM) Models & Techniques

  • 3.1. Know how to apply the following in the context of Business Relationship Management (BRM), including stakeholder analysis and mapping, Gemba walk, and the voice of the customer.

4. Understand Business Relationship Management (BRM) Roles, Skills & Organisational Solutions

  • 4.1. Understand the key skills required for Business Relationship Management (BRM).
  • 4.2. Describe the responsibilities of the relationship manager and relationship agent roles.
  • 4.3. Know how to apply the LACMT model to Business Relationship Management (BRM) activities.
  • 4.4. Know how to position Business Relationship Management (BRM) within an organisational structure.

5. Understand How Information & Technology Supports And Enables Business Relationship Management (BRM)

  • 5.1. Identify the key inputs and outputs of the Business Relationship Management (BRM) practice.
  • 5.2. Describe the key Business Relationship Management (BRM) automation tools and their role in the practice.

6. Understand The Role Of Partners & Suppliers In Business Relationship Management (BRM)

  • 6.1. Understand the complexity of service relationships.
  • 6.2. Understand the dependencies of Business Relationship Management (BRM) on third parties.

7. Know How To Develop The Business Relationship Management (BRM) Capability In An Organisation

  • 7.1. Understand the key concepts of the ITIL® maturity model, including capability assessment, and the capability levels and criteria.
  • 7.2. Know how to apply capability criteria to plan Business Relationship Management (BRM) capability development.
  • 7.3. Identify key metrics and methods for improving Business Relationship Management (BRM) capabilities.
  • 7.4. Apply the key steps of the Business Relationship Management (BRM) capability development.

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course is suitable for the following roles:

  • Business Relationship Managers
  • Business Managers
  • IT Managers
  • Customer Relationship Managers
  • External Partners
  • Provider Managers
  • Marketing Professionals
  • Service Management Professionals

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course includes the following materials:

  • Pre-reading
  • A Full Course Manual
  • Quizzes
  • Exercises
  • ITIL® 4 Specialist Business Relationship Management (BRM) Exam Voucher

The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Business Relationship Management (BRM) training course.

It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.

The ITIL® 4 Specialist Business Relationship Management (BRM) examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Business Relationship Management publication including key elements of the ITIL® 4 framework such as the ITIL® Service Value Chain model and how it is used with the ITIL® practices to create value.

ITIL® 4 Specialist Business Relationship Management (BRM) Examination:

  • Questions: 40
  • Format: Multiple-Choice
  • Duration: 90 Minutes
  • Pass Mark: 26 / 40 (65%)
  • Materials Allowed: None - Closed Book

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

Proctored Exam
ITIL® 4 Specialist Business Relationship Management (BRM) Certificate

The ITIL® 4 Specialist Business Relationship Management (BRM) module is structured and aligned around the ITIL® Framework and the ITIL® Practice Guides.

ITIL® 4 Specialist: Business Relationship Management (BRM) FAQS

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

The ITIL® 4 Extension Modules are: ITIL® 4 Specialist Acquiring & Managing Cloud Services, ITIL® 4 Specialist Sustainability In Digital & IT, ITIL® 4 Specialist Business Relationship Management (BRM) and ITIL® 4 Specialist IT Asset Management (ITAM).

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course is delivered over three days.

Our three-day ITIL® 4 Specialist Business Relationship Management (BRM) training course is usually delivered from 09:00 to 17:00 (UK Time).

If you are attending our three-day ITIL® 4 Specialist Business Relationship Management (BRM) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Specialist Business Relationship Management (BRM) exam. You will also be provided with ITIL® 4 Specialist Business Relationship Management (BRM) sample papers for you to work through before your proctored exam.

The ITIL® 4 Specialist Business Relationship Management (BRM) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist Business Relationship Management (BRM) certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist Business Relationship Management (BRM) exam is now easier than ever.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

The ITIL® 4 Specialist Business Relationship Management (BRM) proctored examination is a closed book examination with no materials allowed.

The ITIL® 4 Specialist Business Relationship Management (BRM) exam can only be taken in English at present.

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will explore the key concepts, principles, value and challenges of the Business Relationship Management (BRM) practice.

It will give you day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and management of requirements, Business Relationship Management (BRM) roles and responsibilities, models and techniques, and service relationships.

To be awarded the ITIL® 4 Specialist Business Relationship Management (BRM) certification, you must complete ITIL® 4 Specialist Business Relationship Management (BRM) certification training, and when you feel comfortable, take the ITIL® 4 Specialist Business Relationship Management (BRM) proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist Business Relationship Management (BRM) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Business Relationship Management (BRM) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Specialist Business Relationship Management (BRM) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

As Of 01 April 2023: Purple Griffon is now offering complimentary Take2 on all ITIL® 4 and PRINCE2® examinations. Take2 is one free exam resit should you fail on your first attempt at the examination.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course is suitable for the following roles:

  • Business Relationship Managers
  • Business Managers
  • IT Managers
  • Customer Relationship Managers
  • External Partners
  • Provider Managers
  • Marketing Professionals
  • Service Management Professionals

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

INFORMATION

ITIL® 4 Specialist: Business Relationship Management (BRM) Course Dates

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We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

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Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager