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Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate is a prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) designations.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course will cover the following topics:

Module 1: DPI Key Concepts

  • Lesson 1 – DPI Key Terms
  • Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

  • Lesson 1 – Objectives, Requirements, Decisions
  • Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

  • Lesson 1 – DPI and Risk Management
  • Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

  • Lesson 1 – Creating the Context for Improvement
  • Lesson 2 – The Continual Improvement Model Part 1
  • Lesson 3 – The Continual Improvement Model Part 2
  • Lesson 4 – Assessment
  • Lesson 5 – Building a Business Case
  • Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organisational Change Management

  • Lesson 1 – Introduction to OCM Part 1
  • Lesson 2 – Introduction to OCM Part 2
  • Lesson 3 – Introduction to OCM Part 3
  • Lesson 4 – OCM and Communication Part 1
  • Lesson 5 – OCM and Communication Part 2
  • Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

  • Lesson 1 – Measurement and Reporting Part 1
  • Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

  • Lesson 1 – Differences Between Value Streams and Practices
  • Lesson 2 – Methods and Techniques Part 1
  • Lesson 3 – Methods and Techniques Part 2
  • Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

  • Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course is suitable for:

  • Continuous Improvement Manager
  • Change Manager
  • Capacity Manager
  • IT Operations Manager
  • Cloud Architect
  • Enterprise Architect
  • Service Portfolio Manager
  • Service Designer
  • Risk Manager
  • Information Security
  • Compliance Manager
  • Cloud Systems Engineer

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course includes the following:

  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • ITIL® 4 Strategist Direct, Plan & Improve (DPI) Examination

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

You must hold the ITIL® 4 Foundation certificate as a prerequisite, so we advise that you purchase access to our ITIL® 4 Foundation Online training course.

It is recommended that you revise your ITIL® 4 Foundation level materials as it will help to reinforce your existing level of knowledge of ITIL® 4.

ITIL® 4 Strategist Direct, Plan & Improve (DPI) Examination:

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination will comprise of:

  • Duration 90 minutes, closed book
  • Number Of Questions: 40
  • Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
  • Pass Mark: is 70% or higher – 28/40 marks or above

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

Proctored Exam
ITIL® 4 Strategist Direct, Plan & Improve Certificate
ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.
Our ITIL® 4 Managing Professional (MP) online training package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
The ITIL® 4 Managing Professional (MP) stream consists of four modules:

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

FAQS

To obtain the ITIL® 4 Managing Professional (MP) certification, you need to complete the following four ITIL® 4 training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS) Online, ITIL® 4 Specialist Drive Stakeholder Value (DSV) Online, ITIL® 4 Specialist High Velocity IT (HVIT) Online and ITIL® 4 Strategist Direct, Plan & Improve (DPI) Online.

To obtain the ITIL® 4 Strategic Leader (SL) certification, you need to complete the following two ITIL® 4 training courses and examinations: ITIL® 4 Strategist Direct, Plan & Improve (DPI) Online and ITIL® 4 Leader Digital & IT Strategy (DITS).

Absolutely! You can become certified with our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course for £786 + VAT, which includes the formal proctored examination.

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is now easier than ever.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is a closed book examination with no notes.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam can be taken in English, Chinese, French, German and Spanish.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

To be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification, you must complete ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification training, and when you feel comfortable, take the ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

The cost to re-sit your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

After you have completed the ITIL® 4 Strategist Direct, Plan & Improve (DPI) module, you can move towards ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL) status and take the associated training courses and examinations.

You will have access to our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 180 or 365 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.