As of 01 April 2023: All PeopleCert Exams (ITIL® 4 & PRINCE2®) Will Include A TAKE2 - One Free Exam Resit! Learn more

Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our ITIL® 4 Practitioner: Monitoring & Event Management training course is structured and aligned around the ITIL® Framework. The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Monitoring & Event Management practices publication.

Our ITIL® 4 Practitioner: Monitoring & Event Management training course will cover the following topics:

1. The key concepts of the practice

1.1. Explain the purpose of the practice

1.2. Describe the practice success factors (PSF) and key metrics of the practice

1.3. Explain the key terms/concepts:

  • Event
  • Monitoring
  • Types Of Monitoring
  • Metric
  • Threshold
  • Alert
  • Informational, Warning & Exception Events

2. The processes of the practice

2.1. Describe inputs and outputs of the processes

2.2. Describe the key activities of the processes

2.3. Know how to integrate the practice in the organisation’s value streams

3. The roles and competencies of the practice

3.1. Describe the responsibilities of the key roles of the practice

3.2. Know how to position the practice in the organisational structure

4. How information and technology support and enable the practice

4.1. Explain the tools application

4.2. Know how to apply the recommendations on automation

5. The role of partners and suppliers in the practice

5.1. Explain the dependencies of the practice on third parties

5.2. Explain how partners and suppliers can support the practice

6. How the ITIL® capability model can be used to develop the practice

6.1. Explain how capability criteria support the practice capability development

7. The recommendations for practice success

7.1 Understand the recommendations for monitoring and event management success and how they are supported by the ITIL® guiding principles

Our ITIL® 4 Practitioner: Monitoring & Event Management training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. The main job titles applicable for this training course are:

  • Service Desk Manager
  • Service Desk Analyst
  • IT Support Analyst
  • Infrastructure Engineer
  • Service Design Lead
  • IT Operations Analyst
  • Virtual Computer Analyst
  • Network Engineer
  • Event Management Engineer
  • IT Support Engineer
  • Service Management Analyst
  • Monitoring Operation Analyst

Our ITIL® 4 Practitioner: Monitoring & Event Managementtraining course includes the following materials:

  • Pre-reading
  • A Full ITIL® 4 Practitioner: Monitoring & Event Management Course Manual
  • ITIL® 4 Official Core Guidance (eBook Format)
  • Quizzes
  • Exercises

The following are the prerequisites for our ITIL® 4 Practitioner: Monitoring & Event Management training course:

  • ITIL® Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
  • Training Through An Accredited Training Organisation (ATO)

It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.

ITIL® 4 Practitioner: Monitoring & Event Management Examination:

The ITIL® 4 Practitioner: Monitoring & Event Management examination will comprise of:

  • Duration: 30 Minutes
  • Closed Book: Yes
  • Format: 20 Questions With 1 Mark Each. No Negative Marking.
  • Question Type: Standard Classic, Negative, & List
  • Bloom's Level's: 2 & 3
  • Pass Mark: 65% Or 13/20

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

Proctored Exam
ITIL® 4 Practitioner: Monitoring & Event Management Certificate

To achieve the ITIL® 4 Practice Manager designation, you will need to have completed five individual practices plus the ITIL® 4 Specialist: Create, Deliver & Support (CDS) module, or you will need to have completed the three-day bundled or combined module plus the ITIL® 4 Specialist: Create, Deliver & Support (CDS) module.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective. There are 34 ITIL® management practices in total, representing some of the most practical resources of the framework.

The individual practices will be offered through one-day training courses or bundled and combined in three-day training courses with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios.

The practices will also be enriched with additional guidance on the capability model based on the ITIL® 4 maturity model.

ITIL® 4 Practitioner: Monitoring & Event Management FAQS

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.


ITIL® 4 Practitioner: Monitoring & Event Management Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager