Trained 50k+ People
Over 100+ Countries
By Specialist Trainers
With Over 20 Years' Experience
Our intensive ITIL V4 Foundation training course will enable you to understand a new way to look at IT Service Management (ITSM) through a Service Value System (SVS).
The training course will educate you on how to manage IT services and achieve business value within an enterprise. By the end of the course you will have a deeper understanding of:
ITIL is a widely accepted approach in IT Service Management (ITSM) and will introduce you to the core principles of ITIL best practices and concepts. This fast-pace two-day training course is designed for individuals for prior knowledge of ITIL or ITSM.
Our ITIL 4 Foundation level training course will cover the following topics:
1. To be able to understand the key concepts of IT service management (ITSM).
1.1 Recall and understand the ITIL 4 definitions of:
1.2 Describe the key concepts of creating value with:
1.3 Describe the key concepts of service relationships:
2. Understand how the ITIL 4s 7 guiding principles can help an organisation adopt and adapt service management
2.1 Describe the attributes, adoption and interaction of the ITIL 7 guiding principles
2.2 Explain the use of the 7 guiding principles
3. Understand the four dimensions of IT service management
3.1 Describe the four dimensions of IT service management:
4. Understand the purpose and components of the ITIL® 4 service value system (SVS)
4.1 Describe the ITIL® 4 service value system
5. Understand the activities of the service value chain (SVC), and how they interconnect
5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the inputs, outputs, and purpose of each value chain activity:
6. Know the purpose and key terms of 15 ITIL 4 practices
6.1 Recall the purpose of the following ITIL® 4 practices:
6.2 Recall definitions of the following ITIL® 4 terms:
7. Understand 7 ITIL 4 practices
7.1 Explain the following ITIL 4 practices in detail, including how they apply within the service value chain:
Our Intensive ITIL V4 Foundation training course is suitable for those working in IT who are interested in IT Service Management (ITSM) or those who want to apply ITIL best practice principles across an enterprise. ITIL V4 Foundation is the entry-point into the ITIL certification pathway and is a pre-requisite for all of the higher level ITIL certifications. It is applicable to anyone working in IT, but we recommend it is a must have for the following job roles:
Our ITIL V4 Foundation training course includes the following materials:
There are no formal entry-level requirements for our ITIL V4 Foundation training course.
You will be sent joining instructions and pre-course information before our ITIL V4 Foundation training course to read. We also recommend reading some of our blogs to give you better baseline knowledge of ITIL, here is a list of helpful blogs:
ITIL® 4 Foundation Examination:
The information for the ITIL® 4 Foundation examination is below:
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
After our Intensive ITIL V4 Foundation training course, you should consider taking the other higher level ITIL 4 modules, These can be split into 3 main categories of:
Managing Professional:
Strategic Leader:
Practice Manager:
ITIL® is a globally recognised framework, utilised by millions of professionals around the world. Many businesses are built on its foundation, and every year, countless organisations invest in adopting and adapting ITIL 4 Foundation into their operations. A significant focus is placed on upskilling employees with ITIL 4 qualifications to ensure ongoing improvement and value delivery.
Through extensive research among diverse stakeholders, AXELOS Global Best Practice has confirmed that the ITIL® framework is critical for organisations. It enables transformation and helps organisations realise their full potential by providing a structured approach to value creation.
Understanding the need for continuity, AXELOS has ensured a smooth transition from ITIL V3 to ITIL V4. Your investment in the ITIL framework remains relevant, driving performance improvements as ITIL 4 builds on and enhances existing practices.
The core fundamentals and key concepts of ITIL remain as relevant today as ever. ITIL 4 marks a natural evolution in the framework, transitioning businesses toward a faster, more flexible, and adaptive approach to IT operations. By embracing ITIL 4, organisations can continue to leverage their previous investments while adopting more agile ways of working.
As the Fourth Industrial Revolution unfolds, ITIL provides a practical and adaptable framework for organisations. It supports digital transformation by aligning human, digital, and physical resources to meet the challenges of modern technology. With this framework, businesses can seamlessly integrate emerging technologies into their operations, ensuring they remain competitive.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager
INFORMATION
There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.
If you are attending our two-day ITIL 4 Foundation virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL 4 Foundation exam. You will also be provided with ITIL 4 Foundation sample papers and the official core guidance in eBook format for you to work through before your proctored exam. We also include a free Take2, which gives you a free resit if you do not pass first time.
Our two-day ITIL V4 Foundation training course is usually delivered from 09:00 to 17:00 (GMT).
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register, however it will be flagged that your certification is not up to date.
The ITIL 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.
Our two-day intensive ITIL V4 Foundation training course Covers:
will give you a new way to look at IT Service Management (ITSM) through a Service Value System (SVS). It introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. Our ITIL® 4 Foundation training course is suitable for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.
If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.
Live Chat
Contact Us
DURATION
TYPE 
PRICING 
