The Complete Guide To ITIL® 4

Are you ITIL® 4 Foundation certified? What are your next steps? Read our article "Life After ITIL® 4 Foundation: What's Next?" to learn about the different ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader training courses.

On the 28th of September 2021, PeopleCert announced that two new ITIL® 4 Extension Modules would be joining the ITIL® 4 certification scheme in late November 2021. But, what do we know about them so far?

What is your motivation for becoming certified? If your primary goal is to earn a higher salary, there has never been a better time to do it. We've ranked the most lucrative certifications and what you need to do to get them.

Our Senior ITIL® Trainer - Bob Amies reveals 12 secrets you might not have known about the ITIL® Framework. Don't worry, these are the kind of secrets you should share with others!

Do you make these 7 common mistakes when adopting the ITIL® Framework? Our Senior ITIL® Trainer - Bob Amies explains where you might be going wrong with ITIL®.

​Have you ever found yourself trying to explain the ITIL® Framework to someone who isn't exactly IT savvy? At Purple Griffon, we love a challenge, so we are going to explain the ITIL® 4 Framework in a way that your colleagues can understand - in 700 words...

Do you want to become a great IT Service Management Professional? Or is your company looking to fill some IT Service Management roles Whatever the case may be, here are nine must-have skills that IT Service Management Professionals need in 2021 and beyond...

The ITIL® 4 Foundation examination is one of the most important exams you will take in your IT Service Management career. ​It sounds pretty scary, doesn't it? This article will list the five main reasons why you could fail the ITIL® 4 Foundation exam.