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ITIL Information Security Management

Information Security Management provides organisations with a structured and systematic approach to identifying, assessing, and managing information security risks. Click here to learn more...

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ITIL Supplier Management

organisations increasingly rely on external suppliers and vendors to meet their operational needs. Managing these complex relationships efficiently and effectively is paramount to ensure seamless collaboration, maximise value, and drive business success....

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ITIL Service Configuration Management

Effective Service Configuration Management allows organisations to establish and maintain a robust configuration management system (CMS) that serves as the cornerstone of their IT operations. Click here to learn more...

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ITIL Business Analysis

ITIL 4 practice of Business Analysis holds immense importance in today's business landscape. It serves as a critical bridge between business and IT, ensuring that IT solutions and services align with the strategic objectives and needs of the organisation....

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ITIL Continual Improvement

Continual Improvement is a key concept in IT service management that focuses on enhancing the quality and value of IT services over time. It emphasises a proactive and iterative approach to improvement, aiming to meet evolving business needs and customer...

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Claw Releasing with ITIL release management in front on a blue background

ITIL 4 release management emphasises the need for collaboration, continuous improvement, and the adoption of agile practices. It recognises the importance of automation, DevOps principles, and the use of technology. Click here to learn more...

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ITIL Deployment Management Title

ITIL deployment management is a crucial process within the ITIL framework. It focuses on planning, scheduling, and controlling the release of software and hardware into the live environment. Click here to learn more...

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Understanding ITIL Service Request Management

ITIL 4 service request management is a crucial process within the ITIL framework, which aims to handle and fulfil service requests in an organised and efficient manner. It has evolved to address the changing needs of IT service management. Click here to l...

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Introduction to ITIL® Monitoring and Event Management

The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events. Learn more in this blog...

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