Incident Response Plan (IRP)

Do you want to know more about the Value Stream Mapping (VSM) activity? Value Stream Mapping is the starting point for Continuous Improvement and a cornerstone in Lean thinking.
Get answers to your Value Stream Mapping (VSM) questions.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training​ course to help explain what the course covers and an insight to the format and content.

Oh snap! The lightbulb has just blown... Hmmm, how many IT Professionals would it take to change a lightbulb?

Our IT Support Management Guru, Noel Bruton answers the question in this fun blog article...

You have just been granted access to your first online training course, but are you even ready to start studying? How much commitment do you need to give it compared to a public classroom environment? What are the most productive strategies for online lea...

How can you make the most out of working from home during the Coronavirus (COVID-19) pandemic? We have provided some guidance for you.

Its a difficult choice between ITIL V3 training which is still very relevant to some organisation and ITIL4 training which may be more relevant to other organisations.

We hope our short blog will explain the differences and guide you to the...

As specialists in ITIL and IT Service Management training and consultancy for over 17 years we always knew that Purple Griffon would be one of the leaders in ITIL training. Now we actually have the badge to prove it... Thanks to Craig at Course Conducto...

We have created the ITIL4 Foundation wallchart to help you understand the basics of the concepts and purpose of ITIL4. We hope it helps you understand .
We welcome your feedback...