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As specialists in ITIL and IT Service Management training and consultancy for over 17 years we always knew that Purple Griffon would be one of the leaders in ITIL training. Now we actually have the badge to prove it... Thanks to Craig at Course Conducto...

We have created the ITIL4 Foundation wallchart to help you understand the basics of the concepts and purpose of ITIL4. We hope it helps you understand .
We welcome your feedback...

There has always been some confusion between what IT Asset Management (ITAM) is and what ITIL Service Asset & Configuration Management (SACM) is.

With the introduction of both ITAM and Configurartion Management as 'Practices' in ITIL4 has...

With the recent release of ITIL 4 Foundation training you may well be trying to decide whether to take the newer ITIL 4 Foundation course or the ITIL V3 Foundation training course or even VeriSM. Hopefully this will give you some food for thought

In ITIL4 the concept of a 'Practice' has been introduced. Here is a brief explanation of what they are all about.

This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level.

It provides an explanation of current 'Best Practice' Service Management.

It i...

We are keeping a rolling blog of announcements about the very latest version of ITIL, which is ITIL 4.

Latest update is 5th July 2019

You may have heard that there's a new version of ITIL on the horizon. ITIL4 to be exact... It brings IT Service Management 'Best Practice' up-to-date, but is it worth waiting for?

Have a read and then make your mind up.