Cyber threats are no longer just an IT problem. From phishing emails and ransomware attacks to identity theft and social engineering, every employee plays a critical role in protecting company data and systems.
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We've started to document the questions that we have been asked over the years about ITIL. The development of this page is on-going... and probably never-ending.
Last updated 29th March 2019.
IT Support doesn’t stop at the Servicedesk; resolutions can come from anywhere in IT. We’re all in IT Support. But IT Support is in trouble
The Business needs IT Support professionalism. Here’s how.
Efficiency, however, is not a virtue in and of itself, what efficiency grants you is precious time, time which can now be spent providing value to clients. Take for example the time and workload saved by automating customer response services, no longer ha...
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Happy Valentines Day!
Here are 5 short reasons to love ITIL!
ITIL® is the basis of IT Service Management and helps you to formalise your processes and IT organisational structure to become more effective and efficient in meeting the challenges of delivering 'Best Practice' solutions to your customer base.
Good ITIL® process design and development is key to getting people to follow important processes, and one element of developing good processes is developing a RACI matrix defining who is accountable, who is responsible and who should be consulted and info...
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The thought of creating and improving processes seems to provoke fear in many people, but it shouldn’t! Using a simple process design tool like SIPOC makes life way easier. Why not give it a go?
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VeriSM is finally out! Could it be the future of IT Service Management and ITIL®’s replacement?
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