VeriSM - Is it really the future of IT Service Management and ITIL®’s replacement?
For many years I have bashed on about how all of the various IT Frameworks (like ITIL®), Methodologies (like PRINCE2®), Processes (like Change and Incident), Approaches (like and DevOps) and Techniques (like Kepner-Tregoe) are interconnected.
I’ve also always argued that IT Service Management is the skeleton of IT (the skeletal structure of IT) and that it supports all of the other structures like the brain (decision making – whether to buy or build), the nervous system (monitoring, measuring and reporting) and the muscles (getting things done and doing things like supporting IT users).
At the core of my human analogy is the backbone (the spine) which for me is (ITAM) IT Asset Management.
Having been told by some of my colleagues that ITIL® is dead and is being replaced by VeriSM, I can confirm that in my opinion it is not. All VeriSM is doing is helping to join everything together. I suppose in my human analogy it could be considered as being both the connective tissue (holding the bits and bobs together) and also the venous structures carrying oxygen to the various parts of my body of IT.
Why not have a look at Claire Agutter’s video of what VeriSM is about and see what you think…
There is also a LinkedIn group that is worth joining https://www.linkedin.com/groups/13558044
If you are wondering what VeriSM stands. How about...
I like some of the VeriSM quotes...
"VeriSM supports how to use all organisational capabilities, from IT to marketing, finance to customer service, to deliver value."
"VeriSM is a Service Management approach, specifically tailored to support organisations to help them succeed in the world of digital services."
“VeriSM shows organisations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their users"
From what I currently know the unique element of the VeriSM model is the "Management mesh". This provides a flexible approach that can be adapted depending on the requirements for a particular product or service. The Management mesh includes:
- Emerging technologies
- Management practices
For each product or service, these areas are considered and the Management mesh is flexed where necessary.
In my opinion its about making ITSM relevant in today's world and joining up all of the disparate frameworks, methodologies and techniques. I only hope that it lives up to all of the hype...
There will be 3 levels of VeriSM accreditation and certification.