Incident Response Plan (IRP)

What is your motivation for becoming certified? If your primary goal is to earn a higher salary, there has never been a better time to do it. We've ranked the most lucrative certifications and what you need to do to get them.

Our Senior ITIL® Trainer - Bob Amies reveals 12 secrets you might not have known about the ITIL® Framework. Don't worry, these are the kind of secrets you should share with others!

Do you make these 7 common mistakes when adopting the ITIL® Framework? Our Senior ITIL® Trainer - Bob Amies explains where you might be going wrong with ITIL®.

Have you ever found yourself trying to explain the ITIL® Framework to someone who isn't exactly IT savvy? At Purple Griffon, we love a challenge, so we are going to explain the ITIL® 4 Framework in a way that your colleagues can understand - in 700 words...

Do you want to become a great IT Service Management Professional? Or is your company looking to fill some IT Service Management roles Whatever the case may be, here are nine must-have skills that IT Service Management Professionals need in 2021 and beyond...

The ITIL® 4 Foundation examination is one of the most important exams you will take in your IT Service Management career. ​It sounds pretty scary, doesn't it? This article will list the five main reasons why you could fail the ITIL® 4 Foundation exam.

We are in the digital age and it is flourishing well. It's natural to expect organisations to hire the best in terms of knowledge and skills. If you're looking to break into the IT industry, the ITIL® 4 Foundation certificate is the best place to start. B...

How did ITIL® go from humble beginnings to worldwide adoption? Our Senior ITIL® Trainer - Bob Amies discusses the history of ITIL®, the current ITIL® 4 framework and the future of ITIL®.