What Is The ITIL Service Value System (SVS)?

Do you want to become a great IT Service Management Professional? Or is your company looking to fill some IT Service Management roles Whatever the case may be, here are nine must-have skills that IT Service Management Professionals need in 2021 and beyond...

The ITIL® 4 Foundation examination is one of the most important exams you will take in your IT Service Management career. ​It sounds pretty scary, doesn't it? This article will list the five main reasons why you could fail the ITIL® 4 Foundation exam.

We are in the digital age and it is flourishing well. It's natural to expect organisations to hire the best in terms of knowledge and skills. If you're looking to break into the IT industry, the ITIL® 4 Foundation certificate is the best place to start. B...

How did ITIL® go from humble beginnings to worldwide adoption? Our Senior ITIL® Trainer - Bob Amies discusses the history of ITIL®, the current ITIL® 4 framework and the future of ITIL®.

Do you want to know more about the Value Stream Mapping (VSM) activity? Value Stream Mapping is the starting point for Continuous Improvement and a cornerstone in Lean thinking.
Get answers to your Value Stream Mapping (VSM) questions.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training​ course to help explain what the course covers and an insight to the format and content.

Oh snap! The lightbulb has just blown... Hmmm, how many IT Professionals would it take to change a lightbulb?

Our IT Support Management Guru, Noel Bruton answers the question in this fun blog article...

You have just been granted access to your first online training course, but are you even ready to start studying? How much commitment do you need to give it compared to a public classroom environment? What are the most productive strategies for online lea...