Have you ever found yourself trying to explain the ITIL® Framework to someone who isn't exactly IT savvy?

Don't worry. We feel your pain. The ITIL® Framework can be quite difficult to define, and there are people out there who don't understand the true value of ITIL®.

But, here at Purple Griffon, we love a challenge, so we are going to explain the ITIL® 4 Framework in a way that your colleagues can understand - in 700 words or less!

What Is ITIL®?

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC.

ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system.

The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

(Click here to read an in-depth posting looking at the question: what is ITIL 4?)

What Is IT Service Management (ITSM)

IT Service Management (or better known as ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value.

This might not make sense if you don't know what IT services are, so let us explain. Can you think of some examples of technology that you use in your workplace? It could be your laptop, the office printer, the applications installed on your laptop, or even the option to reset your password. All of these are services provided by the IT department in your company, and this makes them IT services.

IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

(Click here if you might be interested in our incident management training and qualification).

What Are The Benefits Of ITIL®?

If you're looking to increase efficiency, optimise costs and user experience within your organisation, then ITIL® will be right up your street. Businesses who adopt and adapt ITIL® should expect the following benefits:

✔️ITIL® ensures stronger alignment between IT and the business.

✔️ITIL® improves the quality of service delivery and customer satisfaction.

✔️ITIL® helps the utilisation of resources to reduce the costs of the services.

✔️ITIL® supports constant business change for a more stable service environment.

✔️ITIL® helps you to manage risks and challenges that happen within the organisation.

What Is ITIL® 4?

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer.

With new frameworks growing in popularity, such as SIAM® and VeriSM, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption.

ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework.

The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

Is Becoming ITIL® Certified Worth It?

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

Start building your career with ITIL® or get reaccredited from ITIL® V3 to demonstrate your digital skills and meet your career goals. It's only a small step from ITIL® V3 to ITIL® 4, but it will be a big step for your career.

There you have it, an explanation of ITIL® in 700 words or less!

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