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What Are The New ITIL® 4 Extension Modules?

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Technology has changed the way we work, socialise, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher quality IT-enabled products and services at a quicker pace.

IT-enabled product and service delivery has been transformed by technologies, such as Cloud, Artificial Intelligence (AI), Machine Learning, Automation, and by innovative ways of working, including Agile, DevOps and Lean. Now more than ever, organisations are being held accountable for the social and environmental impacts of their operations.

ITIL 4 Qualification Scheme Showing The Extension Modules


These ITIL® 4 Extension Modules extend the main ITIL® 4 Framework and will provide your organisation with guidance to address the challenges and opportunities presented by emerging technologies that impact your operations.

For now, there are four modules that comprise the ITIL® 4 Extension Modules:

The ITIL® 4 Extension Modules will allow you to learn about ITIL® concepts, develop an understanding of relevant ITIL® 4 guidance and help you with career opportunities in cloud services and sustainability in digital and IT.

Entry-Level Requirements

There are no formal entry requirements for ITIL® 4 Sustainability In Digital & IT (SDIT) and ITIL® 4 Acquiring & Managing Cloud Services (AMCS) Extension Modules. The relevant key concepts from the ITIL® 4 Framework will be covered as part of each module, making it accessible to anyone interested in gaining critical skills in these areas.

Whereas The ITIL® 4 Business Relationship Management (BRM) and ITIL® 4 IT Asset Management (ITAM) Extension Modules require a Certification in ITIL® 4 Foundation.

ITIL® 4 Specialist: Sustainability In Digital & IT

Aligning Sustainability Objectives With Digital And IT Strategies

Who Is It For?

The ITIL® 4 Specialist: Sustainability In Digital & IT certification is for Digital and IT professionals who are looking to understand the role IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

What Will You Learn?

Based on the ITIL® 4 Framework, ITIL® 4 Specialist: Sustainability In Digital & IT explores how services organisations address sustainability challenges in relation to their digital and IT strategies, tactics, and operations - focusing on ITIL®’s Service Value Chain and ITIL® Practices.

ITIL® 4 Specialist: Sustainability In Digital & IT focuses on the role that IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by adopting and driving sustainable and ethical behaviour and a mindset that goes beyond individuals and impacts businesses at an organisational level.

ITIL® 4 Specialist: Sustainability In Digital & IT highlights key sustainability competencies and capabilities that service organisations should develop and build capacity within their teams to effectively address current and future sustainability challenges; including providing a framework to support organisations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

How Will It Help You?

Our four-day ITIL® 4 Specialist Sustainability In Digital & IT training course will enable you to:

  • Understand how to use the ITIL® guiding principles to deliver value by creating sustainable digitally enabled products and services.
  • Effectively address volatile, uncertain, complex and ambiguous (VUCA) challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability.
  • Conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance.

ITIL® 4 Specialist: Acquiring & Managing Cloud Services

Supporting Successful Cloud Procurement And Technology Integration

Who Is It For?

The ITIL® 4 Specialist: Acquiring & Managing Cloud Services certification is for IT Professionals who are involved in the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they are providing value.

What Will You Learn?

Using the ITIL® 4 Framework, ITIL® 4 Specialist: Acquiring & Managing Cloud Services provides IT and Digital Professionals with practical, vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.

ITIL® 4 Specialist: Acquiring & Managing Cloud Services explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

How Will It Help You?

Our three-day ITIL® 4 Specialist Acquiring & Managing Cloud Services training course will enable you to:

  • • Analyse available solutions and potential benefits using a vendor-neutral approach
  • • Effectively Identify, select and deliver optimized cloud services
  • • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL® Framework.
  • • Adopt a customer-focused end-to-end cloud procurement user journey.

ITIL® 4 Specialist Business Relationship Management (BRM)

Who Is It For?

The ITIL® 4 Specialist Business Relationship Management (BRM) certification is for IT professionals who are involved in managing external partners, IT managers, service management. Additionally the ITIL® 4 BRM course is aimed at anyone who is responsible for managing relationships with customers and stakeholders, and who wants to improve their skills and knowledge in this area.

What Will You Learn?

Based on the ITIL® 4 framework, ITIL® 4 Specialist Business Relationship Management explores how to manage relationships between an organisation and its customers and stakeholders. The course covers topics like:

  • Know how to apply the business relationship management models & techniques
  • Understand how information & technology supports and enables business relationship management
  • Understand the role of partners & suppliers in business relationship management
  • Know how to develop the business relationship management capability in an organisation
  • Understand the business relationship management value streams & processes

The ITIL® 4 BRM course will provide you with a solid foundation in business relationship management, including the skills and tools you need to manage relationships with customers and stakeholders effectively.

How Will It Help You?

Our 3 day training course can provide numerous benefits for organisations of all sizes and types, it will help you to:

  • Better alignment between business and IT
  • Increased agility and flexibility
  • Improved service design and delivery
  • Better use of resources
  • Improved employee morale and engagement

ITIL® 4 Specialist IT Asset Management (ITAM)

Who Is It For?

The ITIL® 4 Specialist IT Asset Management (ITAM) course is designed for professionals who are involved in the management of IT assets within an organisation. This includes IT asset managers, IT service managers, IT professionals involved in procurement, financial management, and IT operations, as well as anyone else who is responsible for managing and optimising the use of IT assets.

What Will You Learn?

In the ITIL® 4 IT Asset Management course you will learn about the best practices for managing IT assets throughout their lifecycle, including acquisition, operation, and secure and environmentally responsible disposal. The course covers the following topics:

  • Understand IT asset management value streams & processes
  • Understand IT asset management roles, skills & organisational solutions
  • Understand how information & technology supports & enables IT asset management
  • Know how to develop IT asset management organisational capabilities
  • Understand the role of partners & suppliers in IT asset management

How Will It Help You?

The ITIL® 4 IT Asset Management training course can help you by enhancing your knowledge and skills in IT asset management, advancing your career, improving your organisation's IT asset management, and aligning IT asset management with other ITIL 4 practices. It can also help:

  • Standardise IT asset management practices
  • Improve compliance
  • Optimise your organisations IT asset utilisation

ITIL® 4 Extension Module Examinations

The ITIL® 4 Extension Modules will be assessed by a closed book multiple-choice question exam. In addition, the ITIL® 4 Specialist: Sustainability In Digital & IT module will also include case study assignments, as part of the assessment process.

Future Proof Your Career With ITIL® 4

Purple Griffon has been independently verified as a Leader for ITIL® training by Course Conductor. We are proud to have achieved this status, which is based entirely on customer reviews, because we are dedicated to providing the highest level of quality training experiences for our clients.

If you haven't started your ITIL® 4 journey - you don't have to wait for the ITIL® 4 Extension Modules. Boost your career now with our globally-recognised certifications:

About The Author

Lois McConnachie

Lois McConnachie

I have been working at Purple Griffon for a total of 8 years. In my role as Senior Sales Executive, I always strive to deliver a high standard of customer service, which forms the basis of all of my interactions with customers, both old and new. I believe that fostering positive relationships and understanding customer needs are essential for providing effective training solutions. In my personal time, I enjoy relaxing with my Fiancé, drinking iced coffee and watching too much anime.

Tel: +44 (0)1539 736 828

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