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We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. This is characterised by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets.
It creates an increasingly fast-paced and complex environment, requiring organisations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.
The ITIL® 4 Framework helps organisations to connect and align these different challenges that are relevant not only to IT Service Management Professionals but also to a broader range of professionals working in the digital world.
ITIL® 4 has already helped many successful organisations to create valuable outcomes to meet increasing customer demands. Trailblazers and digital innovators such as Spotify and Vodafone are already seeing increased efficiency and customer satisfaction as a result of ITIL® 4 methods.
If you are already ITIL® 4 Foundation certified, you might know that the ITIL® 4 Foundation certificate is a prerequisite for the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader training courses.
ITIL® 4 Managing Professional Designation
ITIL® 4 Managing Professional targets IT Practitioners working within technology and digital teams across businesses. The ITIL® 4 Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
ITIL® 4 Managing Professional consists of four modules:
- ITIL® 4 Specialist Create, Deliver & Support
- ITIL® 4 Specialist Drive Stakeholder Value
- ITIL® 4 Specialist High Velocity IT
- ITIL® 4 Strategist Direct Plan & Improve
To obtain the designation ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader, you must complete all modules in each stream. ITIL® 4 Strategist Direct Plan & Improve is the universal module for both streams.
ITIL® 4 Strategic Leader Designation
ITIL® 4 Strategic Leader recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and shapes business strategy.
ITIL® 4 Strategic Leader designation consists of two modules:
To become an ITIL® 4 Strategic Leader, you must complete all modules in the designation. ITIL® 4 Strategist Direct Plan & Improve is the universal module for both designations.
In addition, you must be able to demonstrate that they have a minimum of three year’s managerial experience to be eligible to take ITIL® 4 Leader Digital & IT Strategy.
ITIL® 4 Specialist Create, Deliver & Support
ITIL® 4 Specialist Create, Deliver & Support provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
It is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management. ITIL® 4 Specialist Create, Deliver & Support is less about technical aspects and more of a practical and holistic approach to creating and managing effective and streamlined services.
Practices Covered In ITIL® 4 Specialist Create, Deliver & Support:
Change Enablement, Deployment Management, Incident Management, Knowledge Management, Monitoring & Event Management, Problem Management, Release Management, Service Design, Service Desk, Service Level Management, Service Validation & Testing, Software Development & Management.
Name: ITIL® 4 Specialist Create, Deliver & Support
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Strategist Direct, Plan & Improve
ITIL® 4 Strategist Direct Plan & Improve provides IT Professionals and Leaders with the ability to use ITIL® methods in their overall IT strategy, creating an evolving IT organisation with a strong and effective strategic direction. In addition, it demonstrates a clear alignment between strategy and operations and how to maximise outcomes.
ITIL® 4 Strategist Direct Plan & Improve will equip you with the skills to control, influence, and inspire others to work in a desired way and create effective, high performing IT and digital teams. It is the universal module that is a key component of the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader pathways.
Practices Covered In ITIL® 4 Strategist Direct, Plan & Improve:
Continual Improvement, Measurement & Reporting, Organisational Change Management, Portfolio Management, Risk Management, Strategy Management.
Name: ITIL® 4 Strategist Direct Plan & Improve
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Specialist Drive Stakeholder Value
ITIL® 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and the customer journey.
ITIL® 4 Specialist Drive Stakeholder Value will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy. It drives IT professionals to interact with stakeholders to influence and improve the user experience.
Practices Covered In ITIL® 4 Specialist Drive Stakeholder Value:
Business Analysis, Portfolio Management, Relationship Management, Service Catalogue Management, Service Desk, Service Level Management, Service Request Management, Supplier Management.
Name: ITIL® 4 Specialist Drive Stakeholder Value
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Specialist High Velocity IT
ITIL® 4 Specialist High Velocity IT explores how digital organisations and operating models function in high-velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investments for significant business enablement.
ITIL® 4 Specialist High Velocity IT will enable traditional practitioners and organisations to update their skills and working methods for the digital era. ITIL® 4 Specialist High Velocity IT focuses on the characteristics of high velocity organisations. It demonstrates how ITIL®’s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation.
Practices Covered In ITIL® 4 Specialist High Velocity IT:
Architecture Management, Availability Management, Business Analysis, Capacity Management, Deployment Management, Information Security Management, Infrastructure & Platform Management, Monitoring & Event Management, Portfolio Management, Problem Management, Relationship Management, Risk Management, Service Continuity Management, Service Design, Service Desk, Service Validation & Testing, Software Development & Management.
Name: ITIL® 4 Specialist High Velocity IT
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Leader Digital & IT Strategy
ITIL® 4 Leader Digital & IT Strategy adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organisational strategy level.
ITIL® 4 Leader Digital & IT Strategy enables IT and digital leaders to influence and drive strategic business decisions by helping them to:
- Create an appropriate digital strategy aligned to the wider business goals.
- Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
- Explore the use of the ITIL® 4 framework to support organisations on their digital transformation journey, addressing service management challenges and utilising new technology.
ITIL® 4 Leader Digital & IT Strategy also covers how ITIL® 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
Practices Covered In ITIL® 4 Leader Digital & IT Strategy:
Measurement & Reporting, Project Management, Service Financial Management, Strategy Management, Workforce & Talent Management.
Name: ITIL® 4 Leader Digital & IT Strategy
Duration: 4 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Extension Modules
The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 Framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.
The first two modules are NOT currently available, but will be coming in late November 2021:
- ITIL® 4 Specialist Acquiring & Managing Cloud Services
- ITIL® 4 Specialist Sustainability In Digital & IT
ITIL® 4 Specialist Acquiring & Managing Cloud Services
ITIL® 4 Specialist Acquiring & Managing Cloud Services explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.
Name: ITIL® 4 Specialist Acquiring & Managing Cloud Services
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
ITIL® 4 Specialist Sustainability In Digital & IT
ITIL® 4 Specialist Sustainability In Digital & IT highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.
Name: ITIL® 4 Specialist Sustainability In Digital & IT
Duration: 3 Days
Price: £1295 + VAT
Exam Included: Yes
Download Outline: Click Here
Free One-Hour ITIL® Webinars
Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.
If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.
- ITIL® 4 Foundation Webinar
- ITIL® 4 Managing Professional Transition Module Webinar
- ITIL® 4 Specialist: Create, Deliver & Support Webinar
- ITIL® 4 Specialist: Drive Stakeholder Value Webinar
- ITIL® 4 Strategist: Direct, Plan & Improve Webinar
- ITIL® 4 Specialist: High Velocity IT Webinar
- ITIL® 4 Leader: Digital & IT Strategy Webinar
