Incident Response Plan (IRP)

Posted by James Lawless | Last Updated on Mar 11, 2025 | Estimated Reading Time: 20 minutes

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A well-structured Incident Response Plan (IRP) is essential for minimising damage, ensuring swift recovery, and maintaining compliance with regulatory requirements. Click here to learn more...

What Is Business Relationship Management (BRM)?

Posted by James Lawless | Last Updated on Feb 6, 2024

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At its core, BRM is about understanding and managing the relationship between service providers (often IT) and their business partners, customers, or clients. Click here to learn more...

ITIL Infrastructure And Platform Management

Posted by James Lawless | Last Updated on Feb 5, 2024

Infrastructure and Platform Management involves overseeing an organisation's technology infrastructure, including hardware, software, networking, and cloud-based platforms. Click here to learn more...

ITIL Organisational Change Management

Posted by James Lawless | Last Updated on Jan 25, 2024

A picture of a pile of scrabble tiles on the left. With the scrabble tiles on the right spelling change, with the word Organisational above and management below. To spell organisational change management. On a dark wood background.

OCM in ITIL involves planning, executing, and monitoring the changes that occur during the implementation of IT services. Click here to learn more about Organisational Change Management...

What Is Value Stream Mapping (VSM)?

Posted by James Lawless | Last Updated on Jan 18, 2024

The heading Value Stream Mapping surrounded by pictures of a tick, shining diamond, money, and a graph going upwards. On a dark blue background.

Through this blog, we will delve into the intricacies of VSM, exploring its key processes, including current and future state mapping, and understanding its profound impact on operational efficiency. Click here to learn more...

Getting To ITIL® Strategic Leader

Posted by James Lawless | Last Updated on Jan 16, 2024

ITIL®4 Strategic Leader (ITIL®4 SL) is an advanced certification within the ITIL®4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

How To Become An ITIL® Managing Professional

Posted by James Lawless | Last Updated on Jan 16, 2024

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ITIL 4 Managing Professional (MP) is an advanced certification within the ITIL 4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

ITIL® Methodology

Posted by James Lawless | Last Updated on Sep 25, 2024

In this blog, we delve into the key elements of ITIL 4, including the Service Value System, guiding principles, and its emphasis on continual improvement, collaboration, and value creation in the realm of IT services. Click here to learn more...

The ITIL® Certification Scheme - Explained

Posted by James Lawless | Last Updated on Sep 25, 2024

The ITIL certification scheme is a series of qualifications focused on different aspects of IT service management (ITSM) that offer a modular approach to the ITIL framework. Click here to learn more...