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Digital Content Marketer

James Lawless

James Lawless

From a young age I have been interested in media and technology. I look forward to seeing the interesting future of AI and how it will affect ITSM, business processes and day-to-day life. I am passionate about sustainability, gaming, and user experience. At Purple Griffon I oversee creating/maintaining blogs, creating free resources, and general website maintenance. I’m also a keen skier and enjoy going on family skiing holidays

Tel: +44 (0)1539 736 828

Post by James

Posted under IT Service Management - ITIL® 1 month ago on by
What Is The ITIL Service Value System (SVS)?

The SVS offers a holistic framework, incorporating guiding principles, governance, practices, and continual improvement, ensuring that organisations can effectively facilitate value creation. Click here to learn more...

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Posted under IT Service Management - ITIL® 1 month ago on by
What Is Technical Service Management?

TSM aims to ensure that technology services are not only aligned with the strategic objectives of a business but also delivered efficiently and effectively to meet the dynamic needs of customers. Click here to learn more...

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Posted under IT Service Management - ITIL® 1 month ago on by
What Is An IT Service Manager?

These professionals are at the forefront of managing and delivering IT services that not only meet but exceed the expectations of businesses and their stakeholders. Click here to learn more...

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Posted under IT Service Management - ITIL® 1 month ago on by
What Are ITSM Frameworks?

This article delves into the essence of ITSM frameworks, shedding light on their significance, common types, and the advantages they bring to organisations. Click here to learn more...

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Posted under IT Service Management - ITIL® 1 month ago on by
ITSM Vs ITIL What's The Difference?

Both play pivotal roles in the realm of IT management, they are often misunderstood or used interchangeably, leading to confusion about their distinct functions and benefits. This blog post aims to demystify these concepts.

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