Digital Content Marketer

James Lawless

James Lawless

From a young age I have been interested in media and technology. I look forward to seeing the interesting future of AI and how it will affect ITSM, business processes and day-to-day life. I am passionate about sustainability, gaming, and user experience. At Purple Griffon I oversee creating/maintaining blogs, creating free resources, and general website maintenance. I’m also a keen skier and enjoy going on family skiing holidays

Tel: +44 (0)1539 736 828

Post by James

Posted under Free Resources 1 year ago on by
Fishbone Diagram (Ishikawa)

The Fishbone Diagram is a visual tool used for root cause analysis. It helps teams systematically identify potential causes of a problem, categorising them to pinpoint the root causes. Click here to learn more...

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Posted under Free Resources 1 year ago on by
5 Whys Analysis – A Detailed Guide

The Five Whys is a problem-solving method that aims to identify the root cause of a problem by asking the question "Why?" five times in succession. Click here to learn more...

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Posted under Free Resources 1 year ago on by
Free SWOT Analysis Template Word

SWOT analysis evaluates internal strengths and weaknesses alongside external opportunities and threats, providing a tool for strategic assessment and planning. Click here to learn more...

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Posted under Free Resources 1 year ago on by
Quantitative Risk Analysis

Quantitative Risk Analysis is crucial for assessing and quantifying risks in project management. It converts uncertainties into numerical data, aiding decision-makers in making informed choices. Click here to learn more...

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Posted under Free Resources 1 year ago on by
Qualitative Risk Analysis

Qualitative Risk Analysis prioritises subjective assessment over quantitative methods, using expert judgment to assess risks' likelihood and impact. Click here to learn more...

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Posted under Free Resources 1 year ago on by
Regression Testing

Regression testing is essential in software development to ensure new updates do not compromise existing functionalities. Click here to learn more...

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Posted under Free Resources 1 year ago on by
Kepner-Tregoe Method

The Kepner-Tregoe Method provides a systematic way to solve problems and make decisions in organisations, Click here to learn more about this problem solving technique...

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