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Digital Content Marketer

James Lawless

James Lawless

From a young age I have been interested in media and technology. I look forward to seeing the interesting future of AI and how it will affect ITSM, business processes and day-to-day life. I am passionate about sustainability, gaming, and user experience. At Purple Griffon I oversee creating/maintaining blogs, creating free resources, and general website maintenance. I’m also a keen skier and enjoy going on family skiing holidays

Tel: +44 (0)1539 736 828

Post by James

Posted under IT Service Management - ITIL® 2 months ago on by
ITIL General Management Practices

These practices focus on providing guidance for the overall management and governance of IT services within an organisation. General Management Practices help align IT services with business objectives. Click here to learn more...

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Posted under IT Service Management - ITIL® 2 months ago on by
ITIL Service Validation And Testing

Service Validation and Testing play a pivotal role in ensuring that services meet customer expectations and align with business objectives. Click here to learn more...

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Posted under IT Service Management - ITIL® 2 months ago on by
ITIL Strategy Management

ITIL 4 Strategy Management is the cornerstone of success for organisations navigating the ever-changing landscape of IT service management. Click here to learn more...

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Posted under IT Service Management - ITIL® 2 months ago on by
ITIL Risk Management

The primary goal of ITIL 4 risk management is to identify, assess, and manage risks associated with IT services and processes in order to ensure business continuity. Click here to learn more...

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Posted under Sustainability 2 months ago on by
What Is Sustainability And Why Is It Important?

From environmental conservation to economic and social equity, understanding sustainability is not just about grasping a buzzword; it's about recognising our role in a complex ecosystem where every action has a profound impact. Click here to learn more...

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