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Digital Content Marketer

James Lawless

James Lawless

From a young age I have been interested in media and technology. I look forward to seeing the interesting future of AI and how it will affect ITSM, business processes and day-to-day life. I am passionate about sustainability, gaming, and user experience. At Purple Griffon I oversee creating/maintaining blogs, creating free resources, and general website maintenance. I’m also a keen skier and enjoy going on family skiing holidays

Tel: +44 (0)1539 736 828

Post by James

Posted under IT Service Management - ITIL® 3 months ago on by
What Is Value Stream Mapping (VSM)?

Through this blog, we will delve into the intricacies of VSM, exploring its key processes, including current and future state mapping, and understanding its profound impact on operational efficiency. Click here to learn more...

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Posted under IT Service Management - ITIL® 3 months ago on by
Getting To ITIL® Strategic Leader

ITIL®4 Strategic Leader (ITIL®4 SL) is an advanced certification within the ITIL®4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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Posted under IT Service Management - ITIL® 3 months ago on by
How To Become An ITIL® Managing Professional

ITIL 4 Managing Professional (MP) is an advanced certification within the ITIL 4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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Posted under IT Asset Management (ITAM) 3 months ago on by
What Is ITAM - IT Asset Management?

ITAM is the strategic and systematic approach to managing the lifecycle of IT assets. It encompasses everything from procurement to disposal. Click here to learn more...

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Posted under IT Asset Management (ITAM) 3 months ago on by
What Is IT Asset Discovery?

IT Asset Discovery is a process within the field of Information Technology management that involves identifying and cataloguing all the hardware and software assets within an organisation's network. Click here to learn more...

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Posted under IT Asset Management (ITAM) 3 months ago on by
What Is Hardware Asset Management (HAM)?

From procurement to disposal, HAM ensures these tangible resources are acquired, utilised, maintained, and retired most cost-effectively and efficiently. Click here to learn more...

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Posted under IT Asset Management (ITAM) 3 months ago on by
What Is An IT Asset Management Policy?

An ITAM policy is not merely a set of guidelines; it's a strategic blueprint that governs how an organisation acquires, utilises, maintains, and retires its IT assets. Click here to learn more...

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Posted under IT Asset Management (ITAM) 3 months ago on by
IT Asset Management Software

ITAM Software emerges as a critical tool in this context, offering comprehensive solutions for tracking, managing, and optimising these assets. Click here to learn more...

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