A burndown chart is basically a graph that helps Agile teams keep track of how much work they’ve got left and how quickly it’s getting done. Click here to learn more...
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We are keeping a rolling blog of announcements about the very latest version of ITIL, which is ITIL 4.
Latest update is 5th July 2019
You may have heard that there's a new version of ITIL on the horizon. ITIL4 to be exact... It brings IT Service Management 'Best Practice' up-to-date, but is it worth waiting for?
Have a read and then make your mind up.
We've started to document the questions that we have been asked over the years about ITIL. The development of this page is on-going... and probably never-ending.
Last updated 29th March 2019.
Today, every organisation is a service provider. VeriSM has been designed as a new approach to help you create a flexible operating model that will work for you, based on your desired business outcomes.
If you are looking to take your ITSM...
SIAM® - Service Integration and Management is a rapidly growing area of study and certification driven by increased movement towards cloud service providers and multi-sourcing. Come and read our frequently asked questions regarding SIAM®. Let us know if w...
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IT Support doesn’t stop at the Servicedesk; resolutions can come from anywhere in IT. We’re all in IT Support. But IT Support is in trouble
The Business needs IT Support professionalism. Here’s how.
Why would you not want to measure IT quality? We know that we should, but how do you measure IT quality?
The IT Quality Index framework is the answer. Have a read of our blog and if you have any questions then feel free to reach out to us...
Artificial Intelligence is rapidly moving from science fiction to science fact. Now is the time to get involved and understand 'Whats in it for you'.
There is the potential to be involved in the next 'industrial revolution' rather than be a vict...
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