What Is The ITIL Service Value System (SVS)?

Problem management is one of the core Service Management processes that all organisations should have in place. Someone will already be doing some form of problem solving, but because it isn't documented as a formal process it typically isn't consistent,...

As a consultancy and training company we are increasingly being asked about the ITIL Knowledge Management process, Knowledge Technology and how to implement Knowledge Management generally across organisations.

To help get you started, I hav...

Some guidance on the importance of reading the ITIL publications - or as my tutor would say RTFM!