FAQ’s For Service Integration And Management (SIAM®)

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FAQ’s for Service Integration and Management (SIAM®)

We will aim to keep this document up to date. As and when we get new questions regarding SIAM we will add them to our frequently asked questions list.

SIAM

What is SIAM? - SIAM stands for Service Integration and Management. It is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.SIAM may also be considered to be multi-sourcing integration (MSI).

What organisations should be interested in SIAM? - SIAM should be considered by any organisation that has multiple internal and external service providers and which wants to control them via a single integration layer. It may also be of use to organisations wishing to offer its services as a Service integrator, i.e. a lead supplier or managed service provider (MSP).

What integrator model options are there? - SIAM suggests that there are four model options for the Service Integrator layer, being:

  • Internal
  • External
  • Hybrid (mix of internal and external)
  • Lead Service Provider

The SIAM Foundation course looks at the advantages and disadvantages of the different models and how they could be deployed.

I only have a small number of suppliers is this still relevant to me? - It depends on a number of factors. Each organisation needs to consider SIAM on a case by case basis.

Will adopting SIAM save my organisation money? - Not necessarily, there may be long term savings, but may require an initial investment in establishing the most appropriate SIAM model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

Will adopting SIAM save my organisation money? - Not necessarily, there may be long term savings, but may require an initial investment in establishing the most appropriate SIAM model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

What is Scopism’s role in SIAM? - Scopism is an independent company which created the SIAM body of knowledge (BoK) and worked with the Examination institutes (BCS, EXIN and APMG) to put together the training course programs.

A free download of the body of knowledge for SIAM Foundation and Professional has kindly been made available by Scopism.

https://www.scopism.com/free-downloads/

Is SIAM a sought after qualification? - As more and more organisations outsource services or move to cloud service provision then managing service providers becomes increasingly more difficult. This trend has led to an increased demand for people who have knowledge of SIAM.

Who will benefit from attending SIAM training? - This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

The following roles could be interested in this module:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs)
  • Chief Technical Officers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners and
  • Organizational Change Practitioners

What are the options for training? - There are currently two courses available, the SIAM Foundation certificate and the SIAM professional certificate.Each is a 3 day course culminating in an invigilated exam. Success in the exam results in an accredited certification.

Is there any pre-reading for SIAM training? - It is expected that candidates will have read the appropriate body of knowledge for each course. A link to the BoK will be sent to the candidate with the course joining instructions. Foundation candidates are expected to have undertaken 40 hours of study and Professional candidates 60 hours of study.

How long are the SIAM exams? – The exams are both multiple choice exams

  • SIAM Foundation exam is 60 minutes 40 multiple choice questions, pass mark is 26/40
  • Siam Professional exam is 90 minutes 40 multiple choice questions based on a case study, pass mark is 26/40

Does SIAM integrate with other frameworks and methodologies? - It most certainly does. The SIAM training describes the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT and Lean.

It is highly integrated with the ITIL framework and other processes including:

  • Service Portfolio Management
  • Monitoring and Measuring
  • Event Management
  • Incident Management
  • Problem Management
  • Change and Release Management
  • Configuration Management
  • Service Level Management
  • Supplier Management
  • Contract Management
  • Business Relationship Management
  • Financial Management
  • Information Security Management
  • Continual Service Improvement
  • Knowledge Management
  • Toolset and Information Management
  • Project Management
  • Audit and Control

What is the difference between the SIAM Foundation and SIAM Professional course? - The SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the BCS EXIN SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation.

By the end of the SIAM Foundation level course you will be able to:

  • Understand the history, adoption and benefits of SIAM
  • Demonstrate understanding of the SIAM roadmap
  • Describe SIAM structures and their advantages/disadvantages
  • Work effectively in a SIAM organisation
  • Articulate the benefits of SIAM
  • Identify potential improvements in his/her own organisation
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understand SIAM tooling and data considerations
  • Understand governance considerations for SIAM

The SIAM professional level course focuses on the four stages of implementing a SIAM model and assumes that the delegate has an existing knowledge of the SIAM basics.

The SIAM Professional Certificate tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap.

  • The Discovery and Strategy stage
  • The Plan and Build stage
  • The Implement stage
  • The Run and Improve stage
  • SIAM practices across the stages

Is the SIAM Foundation course a prerequisite for taking the SIAM Professional course? – The Foundation level course is not a prerequisite for attending the higher level SIAM Professional course but it is highly recommended for those that have little or no previous experience of SIAM.

Is SIAM training available as eLearning? - Yes, currently only the SIAM Foundation level course and exam are available as an on-line course offering.

Is SIAM training available as on-site training? - Yes both courses are available as dedicated on-site courses. Contact Purple Griffon for available dates and costs.

How do I find out more about SIAM and the training courses? - All you have to do is contact one of our friendly Account Managers at Purple Griffon by phone or email

Tel: 01539 736828

Email: info@purplegriffon.com

Web: www.purplegriffon.com