What Is The ITIL Service Value System (SVS)?

Happy Valentines Day!
Here are 5 short reasons to love ITIL!

The World is now becoming more aware of the threats posed by hackers and the damage it can do to an organisation. How much has Cyber Security changed in the past year? Find out in our article '6 Cyber Security Threats To Watch For In 2018' to find out abo...

ITIL® is the basis of IT Service Management and helps you to formalise your processes and IT organisational structure to become more effective and efficient in meeting the challenges of delivering 'Best Practice' solutions to your customer base.

Good ITIL® process design and development is key to getting people to follow important processes, and one element of developing good processes is developing a RACI matrix defining who is accountable, who is responsible and who should be consulted and info...

The thought of creating and improving processes seems to provoke fear in many people, but it shouldn’t! Using a simple process design tool like SIPOC makes life way easier. Why not give it a go?

VeriSM is finally out! Could it be the future of IT Service Management and ITIL®’s replacement?

Although often overlooked by many organisations, a good Major Incident Management Procedure could be the difference between avoiding an incident from becoming a business disaster and actually taking part in a disaster recovery...

Successfully managing the transition of services into the live environment is challenging role, and one that you need to be prepared for. Look into the role of the Service Transition Manager