What Is The ITIL Service Value System (SVS)?

With the recent release of ITIL 4 Foundation training you may well be trying to decide whether to take the newer ITIL 4 Foundation course or the ITIL V3 Foundation training course or even VeriSM. Hopefully this will give you some food for thought

In ITIL4 the concept of a 'Practice' has been introduced. Here is a brief explanation of what they are all about.

This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level.

It provides an explanation of current 'Best Practice' Service Management.

It i...

What is Software Testing and is it for me?

This Software Testing blog answers all of your questions, explaining what Software Testing is and where you can fit in as a Software Tester

Here are some frequently asked questions (FAQs) that we have been asked to answer over the last year or two

This blog contains FAQs that are specific to PRINCE2 the leading Project Management Methodology.

If we have missed something please ask and we'll answer it and add it to the ever growing list. We hope you find it useful.

We are keeping a rolling blog of announcements about the very latest version of ITIL, which is ITIL 4.

Latest update is 5th July 2019

You may have heard that there's a new version of ITIL on the horizon. ITIL4 to be exact... It brings IT Service Management 'Best Practice' up-to-date, but is it worth waiting for?

Have a read and then make your mind up.