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Top ITIL® 4 Foundation FAQS (And Answers To Them All)

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Do you have questions about the ITIL® 4 Foundation certification training course, exam or the updated ITIL® 4 certification scheme?

ITIL® is the most widely recognised framework for IT-enabled services in the world. It supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

Today, I will answer the top ITIL® 4 Foundation FAQS in 2500 words or less. So, let's get started!

How long is the ITIL® 4 Foundation training course?

The virtual classroom ITIL® 4 Foundation training course is delivered over three days.

The self-paced ITIL® 4 Foundation online training course includes 180 days of access.

What time does the ITIL® 4 Foundation training course start and finish?

The virtual classroom ITIL® 4 Foundation training course is typically run from 09:00 to 17:00 (UK Time).

Is ITIL® 4 Foundation the first step in the ITIL® 4 certification scheme?

Yes, ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the training courses in the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) learning streams.

How much does the ITIL® 4 Foundation exam cost?

The ITIL® 4 Foundation Exam Only Bundle without formal training is £329 + VAT.

How will you help me to prepare for the ITIL® 4 Foundation exam?

If you are attending the three-day ITIL® 4 Foundation virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Foundation exam.

You will also be provided with ITIL® 4 Foundation sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

Can I self-study ITIL® 4 Foundation?

Sure! The ITIL® 4 Foundation Exam Only Bundle costs £329 + VAT and includes the official proctored examination and core guidance in eBook format.

The ITIL® 4 Foundation Exam Only Bundle Bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

Is the ITIL® 4 Foundation exam difficult?

The ITIL® 4 Foundation proctored examination is taken over one hour and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. If your first language is not English extra time can be offered by the examiner (PeopleCert).

With Purple Griffon, sitting your ITIL® 4 Foundation exam is now easier than ever.

Does the ITIL® 4 Foundation certificate expire?

No, there is no expiry date on the ITIL® 4 Foundation certification, and it is valid for life. However, newer versions of ITIL® may be released in the future.

Is the ITIL® 4 Foundation exam open book?

The ITIL® 4 Foundation proctored examination is a closed book examination with no notes.

Which languages can I take the ITIL® 4 Foundation exam in?

The ITIL® 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.

What does the ITIL® 4 Foundation training course cover?

The three-day IITIL® 4 Foundation training course will give you a new way to look at IT Service Management (ITSM) through a Service Value System (SVS). It introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

The ITIL® 4 Foundation training course is suitable for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

How do I become ITIL® 4 Foundation certified?

To be awarded the ITIL® 4 Foundation certification, you must complete ITIL® 4 Foundation certification training, and when you feel comfortable, take the ITIL® 4 Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, you will receive your ITIL® 4 Foundation certificate.

Can I spread the cost of the ITIL® 4 Foundation training course?

If you want to become ITIL® 4 Foundation certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront.

To start the Knoma application process, click here and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score. Conditions apply.

What are the entry-level requirements for the ITIL® 4 Foundation training course?

There are no prerequisites associated with our ITIL® 4 Foundation training course, although experience working in or with IT will certainly help.

What are the technical requirements for the ITIL® 4 Foundation exam?

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Do I need photo ID for the ITIL® 4 Foundation exam?

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

Who is the accreditation body for the ITIL® 4 Foundation certification?

The ITIL® 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

If I fail the ITIL® 4 Foundation exam, how much does it cost to re-sit?

The cost to re-sit your ITIL® 4 Foundation exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam.

The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost.

The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager at Purple Griffon.

Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

Is becoming ITIL® Foundation certified worth it?

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

What is the next step after completing the ITIL® 4 Foundation training course?

For most people ITIL® 4 Specialist Create, Deliver & Support (CDS) is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management. We are always happy to offer you advice on your particular learning pathway.

Is there any ITIL® 4 Foundation free resources?

If you are looking to start your ITIL® 4 certification journey, we have a bunch of free resources to help you pass the ITIL® 4 Foundation examination:

Official ITIL® 4 Foundation Glossary
ITIL® 4 Foundation Webinar
The Complete Guide To ITIL® 4
5 Reasons Why You Would Fail The ITIL® 4 Foundation Exam
ITIL® 4 Foundation Quiz
Life After ITIL® 4 Foundation

Do the same modules from ITIL® V3 exist in ITIL® 4?

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

What is the ITIL® 4 certification scheme?

ITIL® 4 Foundation:

ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader training courses.

ITIL® 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

ITIL® 4 Managing Professional Designation:

ITIL® 4 Managing Professional targets IT practitioners working within technology and digital teams across businesses. The ITIL® 4 Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

ITIL® 4 Managing Professional consists of four modules:

ITIL® 4 Specialist Create, Deliver & Support (CDS)
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
ITIL® 4 Specialist High Velocity IT (HVIT)
ITIL® 4 Strategist Direct Plan & Improve (DPI)

To obtain the designation ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader, you must complete all modules in each stream. ITIL® 4 Strategist Direct Plan & Improve is the universal module for both streams.

ITIL® 4 Strategic Leader Designation:

ITIL® 4 Strategic Leader recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and shapes business strategy.

ITIL® 4 Strategic Leader designation consists of two modules:

ITIL® 4 Strategist Direct Plan & Improve (DPI)
ITIL® 4 Leader Digital & IT Strategy (DITS)

To become an ITIL® 4 Strategic Leader, you must complete all modules in the designation, with ITIL® 4 Strategist Direct Plan & Improve is a universal module for both designations.

In addition, you must be able to demonstrate that they have a minimum of three year’s managerial experience to be eligible to take ITIL® 4 Leader Digital & IT Strategy.

ITIL® 4 Certification Levels

ITIL® 4 Specialist Create, Deliver & Support:

ITIL® 4 Specialist Create, Deliver & Support provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

ITIL® 4 Specialist Create, Deliver & Support is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

ITIL® 4 Specialist Create, Deliver & Support is less about technical aspects and more of a practical and holistic approach to the creation and management of effective and streamlined services.

ITIL® 4 Strategist Direct Plan & Improve:

ITIL® 4 Strategist Direct Plan & Improve provides IT professionals and leaders with the ability to use ITIL® methods in their overall IT strategy, creating an evolving IT organisation with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes.

ITIL® 4 Strategist Direct Plan & Improve equips you with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

ITIL® 4 Strategist Direct Plan & Improve is the universal module which is a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader.

ITIL® 4 Specialist Drive Stakeholder Value:

ITIL® 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and the customer journey.

ITIL® 4 Specialist Drive Stakeholder Value will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

ITIL® 4 Specialist Drive Stakeholder Value is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.

ITIL® 4 Specialist High Velocity IT:

ITIL® 4 Specialist High Velocity IT explores the ways in which digital organisations and digital operating models function in high-velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investments for significant business enablement.

ITIL® 4 Specialist High Velocity IT will enable traditional practitioners and organisations to update their skills and working methods for the digital era.

ITIL® 4 Specialist High Velocity IT focuses on the characteristics of high-velocity organisations and demonstrates how ITIL®'s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation.

ITIL® 4 Leader Digital & IT Strategy:

ITIL® 4 Leader Digital & IT Strategy adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organisational strategy level.

ITIL® 4 Leader Digital & IT Strategy also covers how ITIL® 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.

ITIL® 4 Extension Modules:

The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 Framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

The first two modules are NOT currently available, but will be coming in late November 2021:

ITIL® 4 Specialist Acquiring & Managing Cloud Services (AMCS)
ITIL® 4 Specialist Sustainability In Digital & IT (SDITS)

ITIL® 4 Specialist Acquiring & Managing Cloud Services:

ITIL® 4 Specialist Acquiring & Managing Cloud Services explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL® 4 Specialist Sustainability In Digital & IT:

ITIL® 4 Specialist Sustainability In Digital & IT highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

About Purple Griffon

Purple Griffon is a leading global provider of IT Service Management (ITSM) training, with a special focus on ITIL® 4, IT Asset Management (ITAM) and Artificial Intelligence (AI).

Our History

Established in 2002, Purple Griffon has trained thousands of students and has gained a solid reputation for excellence in the training market. With high pass rates and friendly staff, we pride ourselves on providing an exceptional customer experience.