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The Complete Guide To ITIL® 4

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ITIL® 4 is the flexible, end-to-end operating model for creating, designing, and managing IT-enabled products and services. ITIL® has provided comprehensive, practical, and proven guidance to organisations and professionals for over thirty years.

ITIL® is a globally recognised certification and is often a pre-requisite certification for employers. The ITIL® 4 certifications are comprised of real-world best practice concepts, practices and guidance, which can be adopted and adapted to complement other frameworks and ways of working. ITIL® 4 has already helped many successful organisations to create valuable outcomes to meet increasing customer demands.

The ITIL® 4 Frameworks consists of the following seven core modules:

ITIL® 4 Foundation
ITIL® 4 Specialist Create, Deliver & Support (CDS)
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
ITIL® 4 Specialist High Velocity IT (HVIT)
ITIL® 4 Strategist Direct, Plan & Improve (DPI)
ITIL® 4 Leader Digital & IT Strategy (DITS)
ITIL® 4 Master

If you choose to become certified in ITIL® 4, you will drive your career forward, stand out from your colleagues, boost your employability, improve your salary prospects and most of all, be ready for the predicted future skills gaps.

ITIL® 4 Foundation

The First Step In Your ITIL® 4 Journey

ITIL® 4 Foundation will introduce you to ITIL® 4 and enable you to look at IT Service Management through an end-to-end operating model to create, deliver, and continually improve tech-enabled products and services.

ITIL® 4 Foundation is for anyone working within the IT function who need to understand the critical concepts of IT and digital service delivery and is interested in helping their organisation address new IT Service Management challenges. It is for professionals at the start of their ITIL® 4 journey or those looking to upgrade their existing ITIL® knowledge.

ITIL® 4 Foundation will help you to:

• Learn commonly used service management terms and concepts.
• Understand how value streams increase speed and efficiency.
• Discover how modern IT and digital service organisations work.
• Understand how work contributes to organisational success.
• Learn how cultural or behavioural principles guide work that benefits the wider organisation.

Name: ITIL® 4 Foundation

Duration: 3 Days

Exam Included: Yes

Price: £995 + VAT

Download Outline: Click Here

ITIL® 4 Managing Professional (MP) Designation

The ITIL® 4 Managing Professional (MP) Training Courses

The ITIL® 4 Managing Professional (MP) designation provides practical and technical knowledge about running successful IT and digitally-enabled services, teams and workflows.

To achieve the ITIL® 4 Managing Professional (MP) designation, you must be certified in ITIL® 4 Foundation and all of the following four modules:

ITIL® 4 Specialist Create, Deliver & Support (CDS)
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
ITIL® 4 Specialist High Velocity IT (HVIT)
ITIL® 4 Strategist Direct, Plan & Improve (DPI)

ITIL® 4 Strategic Leader (SL) Designation

The ITIL® 4 Strategic Leader (SL) Training Courses

The ITIL® 4 Strategic Leader (SL) designation recognises the value of ITIL®, not just for IT operations but for all digitally-enabled services.

To achieve the ITIL® 4 Strategic Leader (SL) designation, you must be certified in ITIL® 4 Foundation and the following two modules:

ITIL® 4 Strategist Direct, Plan & Improve (DPI)
ITIL® 4 Leader Digital & IT Strategy (DITS)

ITIL® 4 Specialist Create, Deliver & Support (CDS)

The 'Engine Room' Of The Digital & IT Function

ITIL® 4 Specialist Create, Deliver & Support (CDS) is for IT Practitioners and Leaders who design and manage the delivery and support of IT-enabled digital products and services.

ITIL® 4 Specialist Create, Deliver & Support (CDS) helps professionals responsible for service delivery, including development, deployment, and monitoring and support and assuring that services are delivered and supported according to agreed levels.

ITIL® 4 Specialist Create, Deliver & Support (CDS) will help you to:

• Improve existing processes.
• Effectively manage IT teams.
• Optimise value streams and workflows.
• Align digital services with business strategy.
• Improve how services are developed.
• Integrate new technologies.
• Embed Lean, Agile, DevOps ways of working.

Name: ITIL® 4 Specialist Create, Deliver & Support (CDS)

Duration: 3 Days

Exam Included: Yes

Price: £1295 + VAT

Download Outline: Click Here

ITIL® 4 Specialist Drive Stakeholder Value (DSV)

Ensures That Your Digital & IT Services Delight

ITIL® 4 Specialist Drive Stakeholder Value (DSV) is for IT Professionals responsible for managing and interfacing with stakeholders and fostering relationships to gain value realisation.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) is beneficial to those who design or manage customer journeys and experiences and manage customer demands and expectations.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) will help you to:

• Effectively manage key stakeholders.
• Build trusted relationships.
• Shape customer demand.
• Optimise user experience and customer experience.
• Embed practical design thinking.

Name: ITIL® 4 Specialist Drive Stakeholder Value (DSV)

Duration: 3 Days

Exam Included: Yes

Price: £1295 + VAT

Download Outline: Click Here

ITIL® 4 Specialist High Velocity IT (HVIT)

The Future Of Digital & IT Services

ITIL® 4 Specialist High Velocity IT (HVIT) is for IT Managers and Practitioners working within or towards the delivery of digital products and services.

ITIL® 4 Specialist High Velocity IT (HVIT) will help anyone involved in digital services or working on digital transformation projects, and those working in or migrating to Lean, Agile or DevOps ways of working or highly automated environments.

ITIL® 4 Specialist High Velocity IT (HVIT) will help you to:

• Converge business and IT goals.
• Recognise and manage complex adaptive systems.
• Bridge the development and operations gap.
• Improve performance with Lean, Agile and DevOps methods.
• Increase the speed and quality of services.
• Make value-creating digital and IT investments.

    Name: ITIL® 4 Specialist High Velocity IT (HVIT)

    Duration: 3 Days

    Exam Included: Yes

    Price: £1295 + VAT

    Download Outline: Click Here

    ITIL® 4 Strategist Direct, Plan & Improve (DPI)

    Brings Your Digital & IT Strategies To Life

    ITIL® 4 Strategist Direct, Plan & Improve (DPI) is for IT and Digital Managers of all levels involved in aligning work to organisational strategy or developing a continually improving team or service.

    ITIL® 4 Strategist Direct, Plan & Improve (DPI) will help anyone interested in planning work, improving products and managing organisational change, and those responsible for interfacing with governance, risk and compliance.

    ITIL® 4 Strategist Direct, Plan & Improve (DPI) will help you to:

    • Drive and manage effective organisational change.
    • Encourage a culture of continual improvement.
    • Ease decision making.
    • Support change management.
    • Minimise disruption.
    • Innovate while remaining compliant.

    Name: ITIL® 4 Strategist Direct, Plan & Improve (DPI)

    Duration: 3 Days

    Exam Included: Yes

    Price: £1295 + VAT

    Download Outline: Click Here

    ITIL® 4 Leader Digital & IT Strategy (DITS)

    Enables Success Through The Creation Of Digital & IT Strategies

    ITIL® 4 Leader Digital & IT Strategy (DITS) is for IT and Business Directors, Heads Of Department, aspiring C-Suite Professionals and other Business Leaders across the organisation looking for guidance that will help them craft a digital vision, shape IT and business strategy and drive organisational change.

    ITIL® 4 Leader Digital & IT Strategy (DITS) will help you to:

    • Develop a cross-organisational digital strategy
    • Craft a digital vision.
    • Drive operational excellence.
    • Respond to digital disruption.
    • Enable a sustainable business.
    • Strategically manage risk.
    • Develop digital leaders for the future.

    Name: ITIL® 4 Leader Digital & IT Strategy (DITS)

    Duration: 4 Days

    Exam Included: Yes

    Price: £1295 + VAT

    Download Outline: Click Here

    ITIL® 4 Extension Modules

    The Latest Additions To ITIL® 4

    The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 Framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

    The first two modules are not currently available but will be coming early in 2022:

    ITIL® 4 Specialist Acquiring & Managing Cloud Services
    ITIL® 4 Specialist Sustainability In Digital & IT

    ITIL® 4 Specialist Acquiring & Managing Cloud Services

    Integrate Cloud Technology With Business Strategy

    ITIL® 4 Specialist Acquiring & Managing Cloud Services explores the concept of the 'cloud services user journey' which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

    Name: ITIL® 4 Specialist Acquiring & Managing Cloud Services

    Duration: 3 Days

    Exam Included: Yes

    Price: £1295 + VAT

    Exam Included: Yes

    Download Outline: Click Here

    ITIL® 4 Specialist Sustainability In Digital & IT

    Enables Sustainability In Your Digital & IT Operations

    ITIL® 4 Specialist Sustainability In Digital & IT highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on building capacity within their teams to manage sustainability challenges effectively.

    Name: ITIL® 4 Specialist Sustainability In Digital & IT

    Duration: 3 Days

    Exam Included: Yes

    Price: £1295 + VAT

    Download Outline: Click Here

    Free One-Hour ITIL® Webinars

    Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the course covers and provides insight into the format and content.

    If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

    ITIL® 4 Foundation Webinar
    ITIL® 4 Managing Professional Transition Module Webinar
    ITIL® 4 Specialist: Create, Deliver & Support Webinar
    ITIL® 4 Specialist: Drive Stakeholder Value Webinar
    ITIL® 4 Strategist: Direct, Plan & Improve Webinar
    ITIL® 4 Specialist: High Velocity IT Webinar
    ITIL® 4 Leader: Digital & IT Strategy Webinar