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Posted by | Last Updated on | Estimated Reading Time: 14 minutes
An example picture of a burndown chart with labels showing the start, finish, ideal line, and actual line plotted on % of of work and days as the X and Y axis. On a white background.

A burndown chart is basically a graph that helps Agile teams keep track of how much work they’ve got left and how quickly it’s getting done. Click here to learn more...

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A picture of a woman working at a computer with headphones with a microphone on them in front. With the heading

An IT Help Desk Coordinator is a key professional responsible for managing the flow of IT support requests, ensuring timely resolution of technical issues, and enhancing overall IT service delivery within an organisation. Click here to learn more...

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Business Man celebrating success

In a modern business landscape, organisations must be agile, efficient, and customer-focused. Enterprise Service Management (ESM) offers a solution by extending the proven principles of IT Service Management (ITSM)across the entire organisation, transform...

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enterprise service management (esm) vector art

This post explores what ESM is, why it matters, and how it can provide businesses with a more comprehensive, streamlined approach to service delivery across all functions—not just IT. We’ll dive into its key benefits, comparison with ITSM, and why impleme...

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Experience Level Agreements (XLAs) on a purple background with Orange accents

XLAs represent a new way of thinking about IT service delivery, one that goes beyond simply meeting technical benchmarks and instead prioritises how users feel about the services they receive. In this article, we’ll explore what XLAs are, how they differ...

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The heading XLA vs SLA at the top, below that on the left is a picture of happy, neutral, and sad faces, with the text experience level agreements below. On the right is a tick and a cross with text service level agreements below. On a white background.

Unlike traditional Service Level Agreements (SLAs), which focus on measurable technical performance metrics, XLAs shift the focus towards the end-user's experience. Click here to learn more...

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Step by step guide on how to do scenario analysis. From Define objectives and scopes to developing strategies. On a dark blue background.

Scenario analysis is a strategic planning method used to explore and evaluate possible future events by imagining and analysing various potential outcomes. Click here to learn more...

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An infographic of the MoSCoW Technique, explaining how each of the 4 categories effect projects. The categories are; must have, should have, could have, will not have, with a brief description of each one. On a white background.

The MoSCoW Technique is a prioritisation framework that categorises tasks into Must have, Should have, Could have, and Won't have. It clarifies and focuses projects, aiding in decision-making. Click here to learn more...

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The heading

Use the Balanced Scorecard (BSC) Template to improve performance by combining financial and strategic metrics. It offers a holistic view of performance, linking operational actions to long-term goals. Click here to learn more...

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