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An example picture of a burndown chart with labels showing the start, finish, ideal line, and actual line plotted on % of of work and days as the X and Y axis. On a white background.

A burndown chart is basically a graph that helps Agile teams keep track of how much work they’ve got left and how quickly it’s getting done. Click here to learn more...

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A picture with the Text ITSM VS ITIL in large letters. On a dark blue background.

Both play pivotal roles in the realm of IT management, they are often misunderstood or used interchangeably, leading to confusion about their distinct functions and benefits. This blog post aims to demystify these concepts.

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The heading

These practices focus on providing guidance for the overall management and governance of IT services within an organisation. General Management Practices help align IT services with business objectives. Click here to learn more...

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Service Validation and Testing play a pivotal role in ensuring that services meet customer expectations and align with business objectives. Click here to learn more...

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ITIL 4 Strategy Management is the cornerstone of success for organisations navigating the ever-changing landscape of IT service management. Click here to learn more...

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A picture with the text risk in the middle. Off that are arrows pointing at analysis, management, strategy, policies, project, rules, control. With office stationary and graphs surrounding that, on a desk.

The primary goal of ITIL 4 risk management is to identify, assess, and manage risks associated with IT services and processes in order to ensure business continuity. Click here to learn more...

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A picture of many pieces of paper with graphs and stats on them, with people working around a desk on them. With one piece of paper in the middle saying environmentally friendly. With the heading

In an era where transparency, accountability, and ethical responsibility are at the forefront of business operations, understanding the essence of sustainability reporting is more crucial than ever. Click here to learn more...

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