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IT Asset Management (ITAM) Training Courses & Certifications

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ITAM Certifications

IT Asset Management (ITAM) not only covers Hardware and Software Asset Management (HAM) and (SAM), but Cloud and service Asset Management and People and information Asset Management (PINAM)

IT Asset Management (ITAM) Covers:

  • Definition, purposes and objectives
  • Why does your organisation need ITAM?
  • Introduction to the four key areas:
  • Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM – stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) Covers:

  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organisation from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM

Software Asset Management (SAM) Covers:

  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition through to disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organisational pitfalls and challenges in the SAM process
  • IT Service Management and ISO19770 approach within SAM

Services & Cloud Asset Management Covers:

  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues with assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective

People & Information Asset Management (PINAM) Covers:

  • Definition and objectives
  • How to define Information and People as assets
  • Security and risk control (information sharing, employees leaving the organisation, loss of mobile devices, access regulations, etc)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting – security policies for content, users and mobile devices