ITIL® 4 Managing Professional Transition Module (MPT) Training Courses Reduced To £1250 + VAT (£745 Saving). Learn more

IT Service Reporting Workshop Training Course

IT Service Reporting Workshop Is The Key To Service Excellence

Introduction

Our two-day IT Service Reporting Workshop will cover all aspects of IT Service Reporting from how to get started to more advanced techniques to address ever-growing challenges of growing service complexity, breadth of integration and customer demand.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
2 Days
£495Excl. VAT

Course Outline

• Reporting against services/service levels
• Creating meaningful and useful service reports
• Service reporting as a driver for continual service improvement
• Reporting media/media types
• Leading practice in report structure and formats
• Hierarchical reporting
• Defining appropriate recipients and reporting frequency

Description

IT Service Reporting is a key aspect of managing your IT Services. It is an opportunity to demonstrate that targets are being hit, or where services are not being hit what is being done to ensure that they will be hit in the future.

About the Course

Our IT Service Reporting Workshop will be fairly free-flowing with lots of opportunities to discuss the merits and challenges of reporting.

Who Should Attend

Our IT Service Reporting Workshop is perfect for anyone wanting to improve their IT Service Reporting capabilities.

Materials Provided

Our IT Service Reporting Workshop includes full materials and handouts.

Organisational Benefits

Producing IT Service Reports are key to managing customer satisfaction by showing them that Service Targets are being met, or what is happening to ensure that they are met in the future

Individual Benefits

Being an expert in Service Reporting will certainly enhance your career prospects as a Service Level Manager or Business Relationship Manager.

Prerequisites

There are no entry-level requirements for our IT Service Reporting Workshop.

Prereading

There is no prereading to be undertaken for our IT Service Reporting Workshop.

Exam Overview

There are no formal certifications or examinations included in our IT Service Reporting Workshop.

Exam Type

No Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with our IT Service Reporting Workshop.

Qualifications

There are no formal certifications or examinations included in our IT Service Reporting Workshop.

Next Steps

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Conclusion

Often IT Service Reporting is implemented as an afterthought to a Service Review meeting, and not seen as an opportunity to increase customer satisfaction and manage their expectations. Why not take full advantage of this opportunity to communicate with your customers?

IT Service Reporting Workshop Course Dates

Course Filter


DD/MM/YYY - e.g. 31/12/2015
Showing 0 to 0 of 0 Total Course Dates.

Oops!

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Scroll Table to View Content