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IT Service Reporting Workshop Training Course

IT Service Reporting Workshop Is The Key To Service Excellence

Overview

Our two-day IT Service Reporting Workshop will cover all aspects of IT Service Reporting from how to get started to more advanced techniques to address ever-growing challenges of growing service complexity, breadth of integration and customer demand.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
2 Days
£495Excl. VAT

Course Syllabus

• Reporting against services/service levels
• Creating meaningful and useful service reports
• Service reporting as a driver for continual service improvement
• Reporting media/media types
• Leading practice in report structure and formats
• Hierarchical reporting
• Defining appropriate recipients and reporting frequency

Learning Outcomes

IT Service Reporting is a key aspect of managing your IT Services. It is an opportunity to demonstrate that targets are being hit, or where services are not being hit what is being done to ensure that they will be hit in the future.

Who Should Attend

Our IT Service Reporting Workshop is perfect for anyone wanting to improve their IT Service Reporting capabilities.

What's Included

Our IT Service Reporting Workshop includes full materials and handouts.

Entry-Level Requirements

There are no entry-level requirements for our IT Service Reporting Workshop.

Recommended Reading

There is no prereading to be undertaken for our IT Service Reporting Workshop.

Exam Information

There are no formal certifications or examinations included in our IT Service Reporting Workshop.

Exam Type

No Exam

Qualifications

There are no formal certifications or examinations included in our IT Service Reporting Workshop.

What's Next

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Additional Information

Often IT Service Reporting is implemented as an afterthought to a Service Review meeting, and not seen as an opportunity to increase customer satisfaction and manage their expectations. Why not take full advantage of this opportunity to communicate with your customers?

Frequently Asked Questions

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

IT Service Reporting Workshop Course Dates

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