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IT Service Management / ITIL Consultancy

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Do you need constructive and honest input into how your Service Management approach can be simplified and elevated to help better support business needs and organisational change?

IT Service Management (ITSM) and ITIL consultancy services focus on optimising the delivery of IT services to meet business requirements and improve overall organisational efficiency.

Here are various consultancy services we offer in this domain:

ITIL Adoption and Implementation

Guiding your organisation in the adoption and implementation of ITIL best practices.

Customising ITIL processes to align with your organisation's specific needs and objectives.

ITSM Framework Development

Assisting in the development and customisation of ITSM frameworks based on industry standards, including ITIL.

Establishing governance structures to support ITSM practices.

Service Desk Optimisation

Assessing and optimising service desk operations for efficient incident resolution and customer support.

Implementing ITIL-based processes within the service desk.

Service Catalogue Development

Developing a comprehensive service catalogue that aligns IT services with business needs.

Ensuring the service catalogue supports effective service delivery.

Change Management Implementation

Implementing ITIL-based change management processes to control and manage changes effectively.

Ensuring minimal disruptions and improved change visibility.

Incident and Problem Management Optimisation

Evaluating and optimising incident and problem management processes.

Implementing strategies to enhance incident resolution and problem prevention.

Service Level Management (SLM)

Developing and implementing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

Monitoring and reporting on service performance against agreed-upon SLAs.

Continual Improvement (CI)

Establishing CI processes for ongoing assessment and improvement of IT services.

Implementing metrics and key performance indicators (KPIs) to measure improvement.

Capacity and Availability Management

Implementing capacity and availability management practices to ensure IT resources meet business demand.

Optimising resource utilisation to enhance service availability.

ITIL Training and Certification

Providing ITIL training programs for IT staff to enhance their understanding of ITIL principles and assisting individuals and teams in obtaining ITIL certifications.

ITSM Tool Selection and Implementation

Assisting your organisation in selecting and implementing ITSM tools that align with ITIL practices. Support in customising tools to support specific ITSM processes.

Knowledge Management Implementation

Establishing knowledge management practices to capture, store, and share valuable information. Ensuring knowledge is accessible for efficient problem resolution and service improvement.

Governance and Compliance

Ensuring ITSM practices align with organisational governance requirements.

Addressing compliance issues and implementing strategies for adherence.

ITSM Audits and Assessments

Conducting ITSM audits and assessments to evaluate adherence to ITIL practices.

Providing recommendations for improvement based on assessment findings.

By offering a broad range of tailorable IT Service Management and ITIL consultancy services, we believe we can play a vital role in helping your organisation align IT services with business objectives.

Our goal is to improve service quality, and enhance overall operational efficiency or your organisation.

Can't find what you are looking for?

Give us a message, if we can't provide the consultancy you are looking for, we can point you in the right direction!

Why Choose Us?

At Purple Griffon, our purpose transcends merely reiterating what you and your organisation already know. Our true mission is to facilitate positive change and advancement, ensuring the attainment of your objectives.

Leveraging the hands-on expertise our consultants have gleaned through collaborations with organisations worldwide, propelling them towards transformation and progress, combined with our unparalleled grasp of leading practices and frameworks, and the unwavering commitment we extend to our clients, renders our consultancy service an appealing and impactful choice for organisations striving to enhance their IT service delivery.

The Benefits of Choosing Consultancy

Hiring us as a consultant for can bring several benefits to your organisation, especially within streamlining your IT services, improving efficiency, and aligning your IT processes with business goals. Here are some other key benefits:

Expertise and Experience

Our consultants bring specialised knowledge and experience in ITSM best practices, and methodologies. Our consultants have worked with multiple organisations and can bring insights from a wide array of IT environments, which can help in solving complex problems and implementing best practices efficiently.

Objective Perspective

Our consultants provide an external, unbiased perspective on your IT operations. This objectivity can help identify issues that internal staff may overlook due to familiarity or organisational bias. They can challenge existing processes and suggest improvements without the influence of internal politics or culture.

Resource Optimisation

By hiring us as a consultant, you can leverage our expertise on a need basis without the commitment of a full-time salary. This can be particularly beneficial for small to medium-sized businesses that need expert guidance but do not have the resources to hire a permanent, specialised staff.

Speed of Implementation

Our consultants can accelerate the process of implementation or improvement. Their experience and focus can help in quickly identifying issues, planning the roadmap, and executing changes, thereby reducing the time to realise benefits.

Training and Knowledge Transfer

We can provide valuable training and mentorship to your internal IT team. This not only helps in the successful implementation of ITSM principles but also ensures that your team can sustain these practices after our consultant's engagement ends.

Compliance and Standards

For organisations that need to comply with industry standards and regulations, our consultants can ensure that ITSM processes are designed to meet these requirements. This can be invaluable in avoiding legal or financial penalties.

Frequently Asked Questions

    You can either email us at [email protected], fill out a form on our website, talk to us in our live chat, or give us a call on +44 (0)1539 736 828.
    After you enquire you enquire our lead consultant will contact you to book at teams call to discuss your requirements and a roam map for moving forward.
    We will need to know the scope, duration, requirements, and budget to provide a quotation and Statement of Work (SoW).
    We can create a tailored payment play to suit your needs and scope of the project.
    You can either email your consultant directly, or alternatively you get in touch with our team.