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Learn How To Adapt Agile Thinking & Values Into Service Management

Certified Agile Service Manager (CASM)

Our two-day Certified Agile Service Manager (CASM) training course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes.

Our Certified Agile Service Manager (CASM) training course will give you the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and framework.


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We can create a personalised training path for you based on your job role.


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Agile Service Management Certifications

IT Service Management (ITSM) focuses on ensuring IT services deliver value by optimising their value streams. This course hybridises Agile and ITSM practices to support end-to-end Agile Service Management.

Agile Service Management helps IT to meet customer needs faster, improve the partnership between Dev and Ops, and overcome issues in process workflows by taking an iterative approach to process engineering that will improve the speed of process improvement teams to become more efficient.