ITIL® 4 Create, Deliver & Support Quiz Questions and Answers

If you are preparing to take the ITIL® 4 Specialist Create, Deliver & Support examination, then our twenty-question ITIL® 4 Create, Deliver & Support Mini Quiz will test your knowledge of the module.
  • Question 1
  • Question 2
  • Question 3
  • Question 4
  • Question 5
  • Question 6
  • Question 7
  • Question 8
  • Question 9
  • Question 10
  • Question 11
  • Question 12
  • Question 13
  • Question 14
  • Question 15
  • Question 16
  • Question 17
  • Question 18
  • Question 19
  • Question 20
Question 1 ID: 933

Is the following statement true or false?

"The purpose of the ITIL® Service Value System is to ensure that everyone in the organisation works in an environment that is in line with their own beliefs, values and needs."

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Question 2 ID: 945

Which of the following assists with the automation of processes that are repetitive, high-volume and based on simple decision-making rules?

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Question 3 ID: 939

Which of the following will help you to develop and nurture a good team culture?

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Question 4 ID: 936

The true potential of an organisation can only be realised when the productivity of individuals and teams are aligned, and their activities integrated to achieve the goals of the organisation. Employee needs and expectations continue to change, so organisations need to conduct employee satisfaction measures to gather feedback to understand how well they are meeting employee needs. If you were going to create employee satisfaction surveys, which attributes would you measure?

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Question 5 ID: 942

What does the performance of a supervised machine-learning system depend on?

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Question 6 ID: 949

Which of the following is essential for effective collaboration between teams?

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Question 7 ID: 940

Which of the following is concerned with creating good working relationships with other people by considering their intellectual and emotional needs?

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Question 8 ID: 932

Are the following statements true or false?

“Servant Leadership is based on two key principles – that managers are:

1. There to meet the needs of the organisation first and foremost (not just their individual teams).

2. They are there to ‘serve’ and support the people working for them by ensuring that they have the relevant resources and organisational support to get their jobs done. “

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Question 9 ID: 941

Which of the following sourcing models involves an organisation using resources such as staff and infrastructure?

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Question 10 ID: 937

Which technology is primarily used to examine and transform data to make predictions and generate recommendations?

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Question 11 ID: 930

Which of the following practices are covered in the ITIL® 4 Specialist Create, Deliver & Support module?

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Question 12 ID: 931

Which of the following is NOT one of the Guiding Principles in ITIL® 4?

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Question 13 ID: 938

Which of the following provides value to an organisation by ensuring that there is end-to-end management for the organisation’s suppliers through a single entity?

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Question 14 ID: 943

Which organisational structure arranges resources based on control, lines of authority or technical domain?

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Question 15 ID: 948

How does an Information Model provide value to an organisation?

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Question 16 ID: 946

Which of the following focuses on listening to and acknowledging customers and their needs?

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Question 17 ID: 935

A customer-oriented organisation places customer satisfaction at the core of each of its business decisions. What should you do if you are working to a customer-orientated mindset? There are three correct answers.

A. Observe and anticipate the wishes and needs of customers.

B. Care about customer experience and continually enhance it.

C. Every customer is unique, understand their individual needs and wants.

D. Focus on products and services, you don’t need to worry about creating a positive impact on customers.

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Question 18 ID: 944

Is the following statement true or false?

“Organisations create, consciously or unconsciously, value streams to perform specific tasks or respond to a specific situation. These are specific combinations of activities in the value chain and supported by ITIL® practices (or ITIL® processes). A value stream is the total customer perceived value of a service.”

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Question 19 ID: 947

Is the following statement true or false?

“One of the key advantages of Machine Learning, in the context of IT services, is its ability to derive valuable results from quantities of data, in terms of breadth, depth, frequency of update, which would be difficult for humans to process.”

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Question 20 ID: 934

Which of the following best describes collaboration?

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