VeriSM Essentials Quiz Questions and Answers

How well do you know the VeriSM™ model? Our free online VeriSM™ Essentials Mini Quiz contains 12 questions, which will help you to evaluate your knowledge in preparation for a job interview or the VeriSM™ examination. You can also complete this quiz for fun and learn about a brand new topic!
  • Question 1
  • Question 2
  • Question 3
  • Question 4
  • Question 5
  • Question 6
  • Question 7
  • Question 8
  • Question 9
  • Question 10
  • Question 11
  • Question 12
Question 1 ID: 808

VeriSM™ redefines the term service provider. Who is the service provider within the VeriSM™ model?

A. Individual departments within the organisation who contribute to the service
B. External suppliers who supply elements of the service
C. The whole organisation, which includes all of the departments
D. The service integrator who coordinates all suppliers to ensure the service is provided as required

Answers

Question 2 ID: 810

What is necessary in order to have a well functioning team?

A. Commitment to only taking risks that are absolutely necessary
B. Open and honest communication amongst team members
C. Strong management presence that ensures everybody follows the same path
D. Well thought out team-building activities to form personal bonds

Answers

Question 3 ID: 811

How should organisational interactions be optimised?

A. By ensuring that communication, roles and responsibilities are clearly defined in the web of relationships between organisational capabilities and consumers
B. By increasing the quality of the organisational interactions by using Shadow IT, as IT aspires to always stand behind and support other departments
C. By introducing internal account managers to increase the level of professionalism in the interactions between departments
D. By seeking synergistic relationships between departments through good communication and cooperation

Answers

Question 4 ID: 815

How has Service Management evolved using the VeriSM™ model?

A. Each of the organisation’s capabilities has developed their own approach to service management
B. Service Management is applied across the whole organisation
C. Every department follows a service lifecycle approach to providing services
D. Suppliers are chosen based on the quality of their service management model

Answers

Question 5 ID: 814

What does the Management Mesh concept provide for an organisation?

A. Flexibility Of Management
B. Governance Policies
C. Service Management Principles
D. Change Control

Answers

Question 6 ID: 812

What is the objective of the respond element in the VeriSM™ model?

A. To create the solution ensuring the outcomes meets the needs of the consumer
B. To make sure that a service desk is in place to support the delivered services
C. To report about the delivered services (service reports)
D. To support the consumer during issues, questions or requests

Answers

Question 7 ID: 809

Which of the following best describes a service culture?

A. A service culture is led from the top management layer in an organisation, and should be defined as a strategic focus area
B. The mood of the frontline employee defines which service culture the consumer experiences in their encounter with an organisation
C. When an organisation has a service culture, it means that it is highly aware of creating an image of good service, especially on social media
D. A service culture exists when an organisations’ staff, products, services and business processes are developed with a focus on the end consumer

Answers

Question 8 ID: 813

What area is covered by the Service Management principles in the VeriSM™ model?

A. Capacity and Continuity Aspects
B. Effective Communication and Strong Leadership
C. Operational Processes Like Incident and Problem Management
D. Quality and Risk Guidelines

Answers

Question 9 ID: 818

What is an element of a service culture?

A. Creating standard service offerings so that the organisation can provide better support
B. Having a dedicated team focused on serving consumers, so that others do their work without interruption
C. Ensuring that consumers of a service understand what they can expect from the service
D. Focusing on the technical requirements of a service to ensure conformance to vendor technical standards

Answers

Question 10 ID: 817

Which of the following is a typical governance activity?

A. Defining processes and procedures to use in an organisation
B. Defining structure and principles based on organisational goals
C. The day-to-day management of an organisation
D. The use of operational metrics for performance management

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Question 11 ID: 807

Which of the following allows for flexibility and an integrated application of multiple management practices?

A. Defining Consumer Requirements
B. Management Mesh
C. Governance Model
D. Service Level Agreements

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Question 12 ID: 816

How should leadership overcome tribalism to keep team productive for the benefit of the entire organisation?

A. Meet with the team leaders and motivate them individually
B. Organise team meetings at least once a month
C. Send current information to all team members by email
D. Share information on the organisation’s strategies and initiatives

Answers